"Unfortunately we won't be able to sell you the Focus EV. Since we've never sold one, our staff and service technicians would need to be trained and certified before Ford will allow us to sell the vehicle. Sorry." IMO, you have to really, REALLY want an EV.
Really sorry to hear this, truly.
My compliments on your patience and persistence.
Your experience is similar to my own findings 4+ years ago trying to buy a Focus Electric when it first came out.
I ended up with the Smart EV instead because MB (at that time) was promoting it with test drives and availability.
Only a couple of months ago, my local MB dealer fired their one "EV" trained (and excellent!) sales and service leader.
This has effectively killed off any interest I had in buying another car from them.
I will take your feedback and add it to the list of feedback the EV Society of Ontario is providing to the ministry in charge of the EV programs.
Things are going to change on this, dealers will move forward on the EV front over the next two years, count on it, they cannot sit still when customers are not getting products they WANT to buy.
I have spent 20 hours getting the run-around setting up a test drive for my parents for a Volt.
My parents live in the country, so the closest dealers aren't stocking them like they are here in Toronto.
And just this past weekend, got a call only an hour before the test drive, that indeed, the sales person didn't even have one on the lot, despite booking us in, and promising to charge and wash the car ... what car, they didn't even have one, uggg! At least I got a nice visit with the family out of the trip.
Again, sorry Ron, keep up the hard work, I'd love to hear about your driving experiences in an EV when you get one. Cheers.