Ford came right out of the box bragging that the C-Max and FFH would get 47/47 MPG. It was in every TV spot they ran. They now make no reference to the actual mpg of either car in their commercials. It was an out and out lie. As the host of Autoline Detroit stated in his show last week it's done a lot of damage to the brand.
This is the "echo-chamber" stuff that really gets my shorts twisted on this forum - you repeat things often enough and consistently enough, then people start to believe it. I will have none of it - There is no "out and out lie", there was no "promise". If you believe you can judge intent, then I can't help you.
If you wish to discuss how the real-world vs. rated might damage their brand, that's an insightful comment that is worth discussing AS. If you are talking about Autoline Daily of Jan 16th, I did hear how Ford announced the EPA is going to change their rating...but I missed how they discussed damage to the brand. Do I have the wrong show?
Ironically, on that same show, they did reveal that Ford is tops in two customer loyalty studies.
http://www.autoline.tv/daily/?p=24932FORD HAS HIGHEST LOYALTY
One of the ways to measure how much customers love your products is to track how many of the come back to your store and buy from you again. And in automotive terms, it sure looks like Ford is doing the best job. It just came out on top on two separate measures of customer loyalty...