Here is a boxing day update on my 2023 CX5.
We have not racked up many Kms on our CX-5. All dreams of road trips this summer were dashed by when my wife fell and broke her shoulder right after getting the Mazda. Then I got pinch nerve in my neck which sidelined me for 6 weeks. In the end we have only driven 3500 kms.
Had first oil change in Nov and got my winter treads on.
The Mazda has run great so far. I am really pleased with it. There are however a few things that I am slightly disappointed in. No car is perfect so these are just observations.
- Wish the whole steering wheel would heat up and not just at the 9 and 3 position.
- Wish the hatch had a button that would both closed and lock the car.
- Hatch opens just barely high enough. I am 6ft and I can hit my head on it.
- Heated seats work but are very slow to heat up. I was spoiled by our BMW 328 who had seats that would heat up in and instant. I find on many drives they are warming up only as I get to my destination. Having the seat heat only after car is warm defeats the purpose a bit.
- Before I bought the Mazda I did not even know what Android auto was. Now I wish mine was wireless.
- I noticed that the venting for defrosting on front windshield is only in center. I am worried about the ability for heater to clear whole windshield on very cold days. I have read that it may not do well on outer edges. I hope that will not be an issue.
- Using the "My Mazda" app while it is free for 1st 2 years. The only feature of any use to me is the car starter. But that is not enough for me to be willing to pay a monthly fee to keep it. I find it outrageous.
- When using car starter feature there is no way I have found to get into car without it shutting off. It is kind of irritating to have it shut down and having to re-start it once you jump in. Seems silly.
- I do not do a lot of driving at night but I do not notice any benefit at all from the headlights that supposedly turn with the wheels. I do not even see the impact of it happening. Maybe it would be more apparent on a dark country road but to me so far it is just a gimmick.
Dealing with the dealer
Not surprisingly I did not go to dealer for oil service. I checked out our dealer's service department. I found the service desk was manned by people that did not know cars. They were receptionists just there to basically take appointments. I looked over the service schedule and price list. The pricing is crazy.
They sent me a flyer about an oil change. The pricing included a tire rotation (which I did not need as I just put winters on). I called service department to ask about price with no tire rotation. I was transferred to voice mail (strike one), took 2 days to call back (strike 2), they left me a voice mail asking to to call to make an appointment and did not even answer my simple question (strike three). Off to my indie for an oil change.
I do have a small noise in front end. When going over speed bumps there is a very slight clunk, pop or bump on occasion. It is very very slight and hard to re-create. I mentioned this to Mazda and they said if they look an find the issue they will fix it. If however they find nothing they will charge me to time spent. Pretty crazy. I think I will wait for it to get worse and become more apparent. I also think I will have my indie look for problem so I know issue before setting foot into Mazda service.
Bottom line is dealer servicing gives me the creeps. As usual.
Despite my little wish list for improvements I still love it. It is quiet, full of great features and just the right size. It drives beautifully. Not a wallowing SUV. Tracks nicely and handles well. Most importantly it should prove to be very reliable. The interior is very upscale. Now that I have owned a while I have looked inside the Audi Q3 (the other SUV I was considering). I must say that overall the Mazda interior looks way better.
My indie says it should be a great SUV. He did warn me that in his experience the CX-5 eats up brakes. He said the back brakes go fast. Not sure if anyone has had that experience. He said they do tend to corrode. He had nothing else negative to say.