Topic: Done with RockAuto - Never Again

[rrocket]

Once they lost my payment (bank info changed I think) and it was nearly impossible to straighten it out as everything is over email and every time there is a new guy who appears to have 5 sec to deal with your issue.

Second time, my last order, parts came not as shown and to complete an online return they ask you a million of questions, still offer to pay half of the shipping cost and finally the packaging instructions are ridiculous - basically they do everything to discourage your return.

I will still use their website to look up part manufacturers and product numbers and then search amazon and ebay, with whom I placed hundreds or orders combined and any issues were dealt with professionally and respectfully.

Otherwise, for ASAP needs I am comfortable with Canadiantire, partsource  and Napa.

I use The Wrench Monkey in Canada.  So far so good.

Their prices on Mevotech components are typically cheaper than Rock auto for example.

https://www.thewrenchmonkey.ca/

Never heard of Mevotech, and it's a problem with Canadian manufacturers, you'd think if they are local everybody would have known them. How do you like their parts, do they last at all?

Been very pleased with them actually. No bad stories to report.

Mechanic friends said he had ONE ball joint that went bad in all the installs he's done with their products and the company made it right.

I've used their control arms (they even make some adjustable control arms! ), sway bar links and tie rods.

I had a set of Mevotech sway bar links go bad after a year or so. Ordered new ones and received a warranty refund when I returned the old ones. The new models were significantly beefier in construction so likely an updated design.

I know for awhile they had 2 versions...a jobber version and a beefier version.

I no longer see the jobber version.

[TheHire]

Too many issues with this company. Items getting stuck in customs, then broker fees on top of what I paid, and I get the wrong parts. Then they want me to pay to return them. All or some of these happen every single time. Never again. Buying Canadian from now on.

Spam incoming...

https://www.autos.ca/forum/index.php?topic=107433.msg1541327#msg1541327

Good call. I also thought the same...

[quadzilla]

You have to laugh though. Tries to bad mouth a company and gets mostly positive feedback.

[Fobroader]

Yeah I don't know what this dude is all about, I've never, knock on wood, had an issue with Rockauto. I've got a toolbox full of magnets on them so its not a matter of I got lucky once or twice.

[Triple Bob]

You have to laugh though. Tries to bad mouth a company and gets mostly positive feedback.

This.

Now we know his 'coupon' is .

[Firm]

Yeah, I've probably put 40-50 orders through rockauto in the last 3 years or so. I think I've had one issue where I had to return something, and the process was awful, but ultimately it worked and the savings/convenience of using them are well worth it for me. I actually prefer them for obscure stuff...lock actuators, blend door motors, random sensors and pigtails, etc.

For wear items like brakes, suspension, etc, the local options have gotten pretty competitive given the share the RA has gained, so the pricing isn't as far out as it used to be, and the fact that the local options have subpar cataloging is less of an issue on their more common parts.

[EV Dan]

Well he was creative and patient, so my curiosity is piqued 

[rrocket]

Yeah, I've probably put 40-50 orders through rockauto in the last 3 years or so. I think I've had one issue where I had to return something, and the process was awful, but ultimately it worked and the savings/convenience of using them are well worth it for me. I actually prefer them for obscure stuff...lock actuators, blend door motors, random sensors and pigtails, etc.

For wear items like brakes, suspension, etc, the local options have gotten pretty competitive given the share the RA has gained, so the pricing isn't as far out as it used to be, and the fact that the local options have subpar cataloging is less of an issue on their more common parts.

Return (particularly core of heavy items) sucks...because you get killed on shipping.

[Firm]

Yeah, I've probably put 40-50 orders through rockauto in the last 3 years or so. I think I've had one issue where I had to return something, and the process was awful, but ultimately it worked and the savings/convenience of using them are well worth it for me. I actually prefer them for obscure stuff...lock actuators, blend door motors, random sensors and pigtails, etc.

For wear items like brakes, suspension, etc, the local options have gotten pretty competitive given the share the RA has gained, so the pricing isn't as far out as it used to be, and the fact that the local options have subpar cataloging is less of an issue on their more common parts.

Return (particularly core of heavy items) sucks...because you get killed on shipping.

Yeah, I've avoided buying anything with a core via RA, for that reason.

[rrocket]

Yeah, I've probably put 40-50 orders through rockauto in the last 3 years or so. I think I've had one issue where I had to return something, and the process was awful, but ultimately it worked and the savings/convenience of using them are well worth it for me. I actually prefer them for obscure stuff...lock actuators, blend door motors, random sensors and pigtails, etc.

For wear items like brakes, suspension, etc, the local options have gotten pretty competitive given the share the RA has gained, so the pricing isn't as far out as it used to be, and the fact that the local options have subpar cataloging is less of an issue on their more common parts.

Return (particularly core of heavy items) sucks...because you get killed on shipping.

Yeah, I've avoided buying anything with a core via RA, for that reason.

I usually send the core back when I make a trip to the US if it's a heavy one.

There was a time or two that it was STILL cheaper even if I didn't send the core back.

[TheHire]

I ordered some trunk lifter struts for the M5 off RockAuto. One literally snapped in half the second time I tried to open it... product was crap. They were something like $12 each though, and the return process looked like total hell, so I forgot about it.

[HeliDriver]

I ordered some trunk lifter struts for the M5 off RockAuto. One literally snapped in half the second time I tried to open it... product was crap. They were something like $12 each though, and the return process looked like total hell, so I forgot about it.

I forgot... lifter struts for the Yukon were my last purchase on RockAuto as well. They had some on Closeout - Final Sale for ridiculously cheap, so I bought those to save like ten bucks. 

They work okay, but only barely better than the old, worn-out ones I was replacing. And one of them started to rust really bad shortly after install. I almost think it was a returned/remanufactured/refurbished unit.

Oh well, no biggie, and lesson learned.

[Arthur Dent]

No one ever seems to want my cores back on the cars I own 

[tortoise]

My approach is to only buy the quality parts from Rock Auto.  And I'm generally a cheap bastard.

[TheHire]

I just ordered about $500 worth of cr@p on RockAuto for the A/C install on the Camry. It arrives next week and I'm going to flatbed my car to the shop, and the tinkering will start.

[Seafoam]

^^^ Good luck with the install. It reminds me of the time when I bought my 90 corolla . It didn't have A/C so i had the dealer install it for 1200 bucks. Not every car had A/C standard as they do today. Among my friends I was the first with an air conditioned car. My how things have changed.

[Bubba]

I just ordered about $500 worth of cr@p on RockAuto for the A/C install on the Camry. It arrives next week and I'm going to flatbed my car to the shop, and the tinkering will start.

We're entertained by this sort of thing, so document the process well.   

[TheHire]

^^^ Good luck with the install. It reminds me of the time when I bought my 90 corolla . It didn't have A/C so i had the dealer install it for 1200 bucks. Not every car had A/C standard as they do today. Among my friends I was the first with an air conditioned car. My how things have changed.

Yup, exactly. My '90 is the up-level LE (above the DX) and has things like power mirrors and the velour interior, but no power windows, door locks or air conditioning. The climate head has a blanked out button where the A/C one should be.

Conversely, the only other AllTrac Camry I've ever seen is the one I grew up in, and that was a base DX with no power steering, but still definitely had the air conditioning equipped!

[Blueprint]

^^^ Good luck with the install. It reminds me of the time when I bought my 90 corolla . It didn't have A/C so i had the dealer install it for 1200 bucks. Not every car had A/C standard as they do today. Among my friends I was the first with an air conditioned car. My how things have changed.

Yup, exactly. My '90 is the up-level LE (above the DX) and has things like power mirrors and the velour interior, but no power windows, door locks or air conditioning. The climate head has a blanked out button where the A/C one should be.

Conversely, the only other AllTrac Camry I've ever seen is the one I grew up in, and that was a base DX with no power steering, but still definitely had the air conditioning equipped!

My 1986 Celica had the a/c button, and it clicked on and off, just no a/c components  Dealer-installed kit on most Japanese cars at the time.

[BWII]

I ordered some trunk lifter struts for the M5 off RockAuto. One literally snapped in half the second time I tried to open it... product was crap. They were something like $12 each though, and the return process looked like total hell, so I forgot about it.

I did that with sway bar end links on my old Taurus many moons ago.  Was a$12 part at RA (I got what I paid for  )...one broke. $15 to send it back. LMFAO...yeah, uh, no.  Went to the local dealer and just sucked up the $40/ side - the 2nd one broke a week or so after the first one.

Reason they sucked?  Maybe not these ones, but imagine that fat center section as being a tube around the "bolt" that goes from thread to thread (because that's what it was) which I assume was to give it (the appearance of) added strength, which does NOT give it any added strength.  I chalked it up to our bumpyshit roads (they both snapped at a tube end by the threads)...but really, it's a poor design that shouldn't even be available as an option...other than they make $12 on each and no one will send them back because it's too 'spensive.