To be fair, it's not a reliability study, it's a quality study. Quality is a pretty vague term, but this seems to be mainly targeted at ease of operation
The iconic study, redesigned this year, measures components that fail and features that are difficult to use, hard to understand or don’t work the way owners want.
I could see our RX being slammed as the mouse based infotainment system is a bit of a mess to operate. Dodge/Ram U-connect is way more intuitive