Dearborn, Michigan – Ford’s U.S. office has announced a customer satisfaction program that will update the software for the regenerative braking system on some 2010 Ford Fusion and Mercury Milan Hybrid models.

The company said that some drivers have reported a “different brake feel” when the hybrid’s regenerative brakes switch to conventional hydraulic braking. While the vehicle maintains full braking capability, customers may initially perceive the condition as a loss of brakes.

In a statement, Ford said, “To be clear, the Fusion and Milan Hybrids’ brake system maintains full conventional brakes and full ABS function even as the customer sees visual indicators and hears a chime. The software threshold to transition from regenerative brakes to conventional brakes can cause the system to transition to conventional brakes unnecessarily.”

Customers with affected vehicles will receive notices by mail, with dealers reprogramming the software to reduce unnecessary shifting from regenerative to conventional hydraulic brakes. Ford said there have been no injuries related to the condition.


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