2012 IQS Ranking Highlights
Lexus is the highest-ranked nameplate in the industry for a second consecutive year, averaging 73 PP100. With 75 PP100 each, Jaguar and Porsche follow Lexus in a tie to rank second. Jaguar posts the largest improvement in the study—reducing problems by 39 PP100 and vaulting from the 20th rank position in 2011. Cadillac (80 PP100) and Honda (83 PP100) round out the top five rank positions.

Among the 21 model-level segment awards, Ford and Lexus receive three each. Ford earns awards for the Expedition, Mustang and Taurus, and Lexus garners awards for the ES 350, LS and RX. Receiving two segment awards each are Infiniti (EX-Series, M-Series); Nissan (Frontier, Quest); and Toyota (Corolla, Yaris). The Porsche 911 ranks highest in the premium sporty segment and achieves 44 PP100, the lowest PP100 score since the study was redesigned in 2006.

Also receiving segment awards are the Buick Enclave; Cadillac Escalade; Chevrolet Malibu; GMC Sierra LD; Honda CR-V; Kia Soul; Mazda MX-5 Miata; and Volvo C70.

“While in past years a handful of brands tended to collect numerous segment awards, 14 different brands receive segment awards in 2012—this is only the second time in the history of the study that so many different brands achieved award status,” said Sargent. “This is a positive indication of how widespread high quality is among automakers, with most brands producing a number of models with exceptional quality levels.”

2012 Nameplate IQS Ranking
Problems per 100 (PP100) Vehicles
Lexus 73
Jaguar 75
Porsche 75
Cadillac 80
Honda 83
Acura 84
Infiniti 84
Toyota 88
Mercedes-Benz 96
BMW 97
Mazda 97
GMC 99
Nissan 99
Ram 99
Chevrolet 100
Industry Average 102
Audi 105
Buick 106
Hyundai 107
Kia 107
Lincoln 107
Volvo 108
Subaru 109
Jeep 110
Suzuki 115
Chrysler 116
Scion 117
Ford 118
Land Rover 119
Dodge 124
Mitsubishi 124
Volkswagen 124
MINI 139
Fiat 151
smart 151

Top Three Models per Segment
Car Segments

Sub-Compact Car
Highest Ranked: Toyota
Yaris
Honda Fit
Mazda2

Compact Car
Highest Ranked: Toyota
Corolla
Toyota Prius
Honda Civic

Compact Sporty Car
Highest Ranked
: Mazda MX-5 Miata
Volkswagen Eos
Scion tC

Compact Premium Sporty Car*
Highest Ranked:
Volvo C70
Mercedes-Benz E-Class Cabriolet/Coupe

Entry Premium Car
Highest Ranked:
Lexus ES 350
Acura TL
Lincoln MKZ

Midsize Premium Car
Highest Ranked:
Infiniti M-Series
Lincoln MKS
Mercedes-Benz E-Class Sedan/Wagon

Midsize Sporty Car *
Highest Ranked: Ford Mustang
Dodge Challenger

Large Premium Car
Highest Ranked: Lexus LS
Mercedes-Benz S-Class
Porsche Panamera

Midsize Car
Highest Ranked:
Chevrolet Malibu
Ford Fusion (tie)
Honda Accord (tie)

Large Car
Highest Ranked:
Ford Taurus
Toyota Avalon
Chrysler 300 Series

Premium Sporty*
Highest Ranked:
Porsche 911
BMW 6 Series

Top Three Models per Segment
Truck/Multi-Activity Vehicle (MAV) Segments

Compact Crossover SUV
Highest Ranked: Honda CR-V
Toyota RAV4
Toyota FJ Cruiser

Compact MPV*
Highest Ranked:
Kia Soul
Toyota Prius v

Entry Premium Crossover/SUV
Highest Ranked:
Infiniti EX-Series
Acura RDX
Mercedes-Benz GLK-Class

Midsize Crossover SUV
Highest Ranked:
Buick Enclave
Honda Crosstour
Honda Pilot (tie)
Jeep Grand Cherokee (tie)
Nissan Murano (tie)
Toyota Highlander (tie)

Large Crossover SUV
Highest Ranked:
Ford Expedition
GMC Yukon
Chevrolet Tahoe

Midsize Premium Crossover/SUV
Highest Ranked:
Lexus RX
Infiniti FX-Series
Cadillac SRX

Large Premium Crossover/SUV
Highest Ranked:
Cadillac Escalade
Infiniti QX56
Land Rover Range Rover Sport

Large Pickup
Highest Ranked:
GMC Sierra LD
Chevrolet Silverado HD
Chevrolet Avalanche (tie)
Nissan Titan (tie)

Midsize Pickup*
Highest Ranked:
Nissan Frontier
Honda Ridgeline

Minivan
Highest Ranked:
Nissan Quest
Honda Odyssey
Toyota Sienna

*No other model in this segment performs above or equal to the segment average.

Source: J.D. Power and Associates 2012 Initial Quality Study(SM) (IQS)

Plant Assembly Line Quality Awards
Honda Motor Company’s Suzuka 3, Mie (Sss) plant in Japan, which produces the Honda CR-Z and Fit, receives the Platinum Plant AssemblyLine Quality Award for producing models yielding the fewest defects or malfunctions. Plant awards are based solely on average levels of defects and malfunctions and exclude design-related problems.

Among plants in the North/South Americaregion, the Toyota Motor Corporation Cambridge South, Ontario, plant, which produces the Lexus RX, receives a Gold Plant Assembly Line Quality Award.

In the Europe and Africa region, Volvo receives a Gold Plant Assembly Line Quality Award for the Uddevalla, Sweden, plant, which produces the Volvo C70 in a joint venture with Pininfarina.

The 2012 U.S. Initial Quality Study is based on responses from more than74,000 purchasers and lessees of new 2012 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identification of problems and drive product improvement. The study was fielded between February and May 2012.

2012 Assembly Plant Quality Award Recipients
Based on Models Produced for U.S. Market (defects/malfunctions only)

Award Plant PP100 Model(s) Produced at Plant

Platinum Honda Motor Company Suzuka 3, Mie Japan (Sss) 22 Honda CR-Z, Honda Fit

Americas

Gold Toyota Motor Corporation Cambridge South Ontario (TMMC) 24 Lexus RX

Silver Honda Motor Company Marysville 1, OH (HAM) 26 Acura RDX, Acura TL, Honda Accord

Bronze Toyota Motor Corporation Woodstock Ontario (TMMC) 27 Toyota RAV4

Asia Pacific

Silver Toyota Motor Corporation Kyushu 2, Japan (TMK) 24 Lexus ES, Lexus IS, Lexus RX

Bronze Toyota Motor Corporation Fujimatsu, Japan (TABC) 28 Toyota Prius

Bronze Toyota Motor Corporation Tsutsumi 2, Japan 28 Toyota Prius

Europe and Africa

Gold Volvo Cars Corporation, Uddevalla, Sweden (Pininfarina) 25 Volvo C70

Silver Daimler AG East London, South Africa 28 Mercedes-Benz C-Class

Silver Daimler AG Sindelfingen 2, Germany 28 Mercedes-Benz CL-Class, Mercedes-Benz S-Class

Silver Porsche AG Stuttgart, Germany 28 Porsche 911, Porsche Boxster, Porsche Cayman

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