Sorry to hear that. Not nearly as big a deal, but still p****g me off:
Ordered a part over the phone two weeks ago from the local Honda dealer, came in to pick it up: 'Sorry, there's no part and no record of it'. OK, alright, mistakes happen.
Reordered it in person, before coming in this time checked by phone first, 'Sorry, there's no part and no record of it, do you want to order it again?'
Gave up and will try another dealer. The part I got off Ebay from Georgia was waaay easier.