meh... i like the dealership (or wherever i work) to be successful. sometime it means some sacrifices on my end, but i like to think it works in my favour, be it from compensation, certain freedoms i'm given, or just karma!
so today's fun one was in the shop... guy who comes in, tells us that he is a difficult customer from the get-go... has a 16 ram with 20k on the clock... first time we've seen him, so we look it up... been to three dealers before us, never gone back to any, so tells us he is either just not loyal at all, has been booted from the other dealers, or they have upset him somehow.
his complaint is that there is a very slight vibration at highway speeds... "so what speed is that for you?", "between 150-160".
hmm... we tell him that a) we can't road test for that, and b) at those speeds, you are bound to have a less smooth ride being that you are driving a pick-up truck.
"if a ferrari can drive 240km/h smoothly, i should expect this can handle nearly 100km/h less. i paid a lot of money for it, so i expect it to do what i want".
I looked up the warranty info on his truck from the other dealers, nearly every problem was a"fault not found", or "unable to duplicate customers concerns at this time"... that translates to, "customer is a dick, so we aren't going to spend the time to fix things that aren't broken".
so guys, don't be like this guy. be realistic, loyal, and just friendly and people will want to help you.