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Author Topic: The Subaru Lemon From Hell  (Read 8856 times)

Offline The Mighty Duck

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The Subaru Lemon From Hell
« on: January 27, 2015, 09:10:17 pm »

Relevant since this story actually happened in Quebec:

http://www.montrealracing.com/forums/showthread.php?879220-Histoire-dhorreur-avec-Moteurs-sautes-et-garantie-Subaru&p=9577208&viewfull=1#post9577208


Crazy to think that this kind of thing can happen and CAMVAP hasn't done anything about it. And it goes without saying, don't go to this dealer - the name isn't mentioned, but you can work it out based on the locations mentioned.
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Offline mmret

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Re: The Subaru Lemon From Hell
« Reply #1 on: January 27, 2015, 09:20:21 pm »
All I can say is wow.

Really shocking that Subaru wouldn't step up. This is beyond awful.

I don't understand why more companies don't do the "corporate stores" route like MB given thats where 99% of customer interaction happens...you need to have quality control over your franchises!
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Offline Snowman

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Re: The Subaru Lemon From Hell
« Reply #2 on: January 27, 2015, 09:43:26 pm »
Boooo Subaru  :thumbdown: :thumbdown: :thumbdown:
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Re: The Subaru Lemon From Hell
« Reply #3 on: January 27, 2015, 10:20:09 pm »
That's facking exhausting. Good for that guy for documenting the process...I guess.
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Offline initial_D

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Re: The Subaru Lemon From Hell
« Reply #4 on: January 28, 2015, 03:49:04 am »
Kinda odd that car would go thru 4 engines.
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Offline quadzilla

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Re: The Subaru Lemon From Hell
« Reply #5 on: January 28, 2015, 06:58:53 am »
Interesting story but I wonder what he is worried about being sued for by that dealer. I would have put up their name and let them try and sue me.
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Offline superukr

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Re: The Subaru Lemon From Hell
« Reply #6 on: January 28, 2015, 08:38:23 am »
not Subaru fan but, sounds like dude never used any gear but 1-st, how the hell you can kill 4 engines.
Or maybe red line is only line this car drive on
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Offline quadzilla

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Re: The Subaru Lemon From Hell
« Reply #7 on: January 28, 2015, 08:57:21 am »
Quote from: Careener on January 28, 2015, 08:43:51 am
Who knows if the engines were new...
Could have been refurbs.

Or worse?
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Offline DriverJeff

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Re: The Subaru Lemon From Hell
« Reply #8 on: January 28, 2015, 09:09:00 am »
Wow, if this situation truly is everything the claimant says it is, that is a miserable situation, but we've only heard one side of the story.
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Offline Ex-airbalancer

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Re: The Subaru Lemon From Hell
« Reply #9 on: January 28, 2015, 09:20:23 am »
Maybe the reporters from Auto.ca could do an in depth story on this guys problem   ;D
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Online OliverD

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Re: The Subaru Lemon From Hell
« Reply #10 on: January 28, 2015, 10:59:58 am »
Quote from: quadzilla on January 28, 2015, 06:58:53 am
Interesting story but I wonder what he is worried about being sued for by that dealer. I would have put up their name and let them try and sue me.

Yeah really. I would gladly put their name out there.

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Offline Fobroader

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Re: The Subaru Lemon From Hell
« Reply #11 on: January 28, 2015, 11:09:18 am »
Quote from: DriverJeff on January 28, 2015, 09:09:00 am
Wow, if this situation truly is everything the claimant says it is, that is a miserable situation, but we've only heard one side of the story.

Thats my thing too.....BUT....the fact they wouldn't start an oil consumption rate is highly suspect and the fact they did replace 4 engine for nada also makes me think they are just waiting for this poor guy to hit 60K so they can wash their hands of him.
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Offline tooscoops

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Re: The Subaru Lemon From Hell
« Reply #12 on: January 28, 2015, 12:38:07 pm »
he got a lemon... it was improperly fixed... but we are only hearing the side of the angry guy. no doubt that it is a horrible situation, but i'm going to do my thing of being a dick.

so lets look at this from the "suing" dealer... a car he made zero dollars on... a customer who is already irate and unable to make happy from two other dealers (at the shop they would also know that at some point, the warranty claims will start to get denied)... a fix that is not easy to diagnose... a customer who is seemingly unwilling to pay for diagnostic (in the case that it is not a warranty issue)...

running a business, you sometimes realize that if you aren't going to make a person happy, no matter what you do (in your power), then why do anything?

so while it sucks, just saying i get it.
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Offline Noto

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Re: The Subaru Lemon From Hell
« Reply #13 on: January 28, 2015, 03:52:46 pm »
Quote from: stodge on January 28, 2015, 12:51:26 pm
Quote from: OliverD on January 28, 2015, 10:59:58 am
Quote from: quadzilla on January 28, 2015, 06:58:53 am
Interesting story but I wonder what he is worried about being sued for by that dealer. I would have put up their name and let them try and sue me.

Yeah really. I would gladly put their name out there.

Clearly he needs NoTo on his side!

The dealer's stuck between a rock and a hard place. The original dealer should have resolved it, but Subaru should foot the bill.
To the contrary, I'm not on his side, nor any other side.  I don't know enough facts (as stated above by Jeff, this is one-sided).  That he has a bunch of work orders is not indicative of anything, and if his dealership had a hack of a mechanic, that doesn't speak much to Subaru's actions.  While the dealership may be largely at fault here, a disgruntled consumer will not get as far as someone who is kind and understanding.  We do not know what happened, the consumer's demeanour, or what was offered.

One thing's for sure, though: the CVT wouldn't have had the same issue as the manual transmission ;D (just poking ya'll).

I also don't do product liability or contract disputes, nor am I licensed to practice in la belle provence.
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Offline tenpenny

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The Subaru Lemon From Hell
« Reply #14 on: January 28, 2015, 06:48:37 pm »
Lots in that story doesn't add up.  If I had my engine replaced, and it started making noise when I picked it up. I wouldn't move it, I'd shut it down on the spot.




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Offline tooscoops

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Re: The Subaru Lemon From Hell
« Reply #15 on: January 28, 2015, 07:18:35 pm »
yeah, there are a few of those... like him stating the misfire, yet not bringing it back to the shop for 5000kms or so...

i'm sure it's a case where he is not wrong... but it becomes easy to let the facts get muddled and certain "untruths" are said (and sometimes even believed) just because they look a certain way through upset eyes...

memory tends to adapt to what you want... but again, i still would not want this happening to me or someone i know... there is no doubt that something is wrong and someone besides the driver has some serious fault.
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Offline rrocket

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Re: The Subaru Lemon From Hell
« Reply #16 on: January 28, 2015, 07:25:01 pm »
Quote from: NoTo on January 28, 2015, 03:52:46 pm

To the contrary, I'm not on his side, nor any other side.  .

What a crock of crap.  You're on whatever side is paying you the most money that day.
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Offline Noto

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Re: The Subaru Lemon From Hell
« Reply #17 on: January 28, 2015, 07:27:12 pm »
The car was also driven in Quebec - take 40% off its lifespan right then and there ;D
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Offline Weels

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Re: The Subaru Lemon From Hell
« Reply #18 on: January 28, 2015, 09:54:43 pm »
4 engines??  Somethin' don't add up. 

This thread made me go out and check the Crosstrek's dipstick.  Full.
Hasn't burned a drop in 17,000 km's.
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Offline Noto

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Re: The Subaru Lemon From Hell
« Reply #19 on: January 29, 2015, 08:41:47 am »
Quote from: Weels on January 28, 2015, 09:54:43 pm
4 engines??  Somethin' don't add up. 

This thread made me go out and check the Crosstrek's dipstick.  Full.
Hasn't burned a drop in 17,000 km's.
That was my thought.  He probably threw poutine in the gas tank.
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