so this mornings was a guy who just "knew" everything, even though he had no clue.
he started off asking about a $45 thousand grand cherokee and complained about the kms... looked at a hyundai and thought our price was too high... looked at an escape but it was too small... looked at a compass, but it couldn't tow enough... looked at a 200, but fuel economy wasn't good enough... looked at a benz c230, but it was too dirty... looked at a soul, but remembered he didn't like the way it drove when he rented one... looked at a c63, but we were asking too much... looked at a 300, but it sat too low... cherokee but had a carproof...
he kept getting pissy if i didn't know the entire history of each car... this was out wandering the lot and i was rifling off the kms, prices, histories, etc. because he kept trying to test me... he eventually landed on a sonata hybrid for some reason...
now, keep in mind, i am the only salesperson in at this time, and there are two other customers waiting...
... he then wanted me to call hyundai to get the warranty info for extended stuff, get the former customers number for him to speak with, bring the car to his tech to look at, print off every review i could find on the 13 hybrid, check into insurance, get him tow info and pricing and more... and of course... discount the car by 2000 when i specifically told him i didn't want to waste his time as i needed within 250 of my asking price on this one.
he started to sense my annoyance and pulled the, "do you not want to sell me a car?... i'm a buyer you know".
i told him, "no. i don't want to sell you car, but i would love it if you would buy one from me. you aren't the kind of guy who i can "sell" anything to, so why don't you go home and do your research and get back to me. you have my number and my price".
he did not like that answer.
so what do you guys think i should have done there? a guy like this, i'm scared to sell an off-make, used korean hybrid to! i mean seriously... he wants to tow a boat with it!
(as an aside, he wants something that sits higher than his old altima, can tow, gets better economy than 7l/100, needs to have a sunroof, is around 15 grand, low kms, and high reliability....... not things that scream hyundai sonata hybrid with 110kms)