and the "issue" with service not getting a hold of you... you called them friday?.... they got the part (who knows at what time) on the tuesday... best to assume end of day for sanity's sake. wednesday was a holiday... so you gave them one day to call you before tracking them down? OH NO!...
lets say the part did come in just before closing on tuesday. Ok wednesday was closed. Then why didnt someone phone me all day long on thursday? It should be their FIRST PRIORITY to immediatley phone a customer once a part comes in needed for repair. If the 1 service desk guy was swamped with duties because the main guy called in sick, it only takes 1 minute to make that phone call or someone else should of made that call. I had to phone them friday at 1100 am to get that info. Its even possible if I never phoned that day, they may of never phoned me that day either if they dont make that their first priority, it may of dragged on further. Like ah said, all customers waiting days and days for a part to come in, their phone numbers should be at the TOP OF THE LIST of priorities. First come first serve. The first thing the gent at the desk should of been looking at first thing in the morning were the invoices of customers(or a list of phone numbers) OF PARTS THAT DID ARRIVE ALREADY and awaiting service like in my case, then he should of phoned me or us immediately 1 by 1, im sure he had many 1 minutes throughout the day to make the 1 minute phone call. The trick to this puzzle is, phone numbers of a part THAT DID IN FACT ARRIVE and waiting there should of been on a TOP page for the desk gent to look at and to make the calls, it is as simple as that.
by the way, im loving my 2013 hyundai accent although not because it kind of became disabled(couldnt go over 60 km 2 times) after running out of gas and then refilling 3 weeks ago and then needed repair. but its running like a charm now, love it.
