while that is one way of looking at it, i see a change like this being them taking a chance on something they think is better.
are/were they right? no, i don't think so... but i don't think they should be held accountable for peoples stupidity when dealing with the companies attempts to make things better.
do people with ram trucks get to stomp there feet because they put gas in their diesel pick-up? i mean.... it's always been gas prior...
do people who pump the brake on their abs equipped car have a leg to stand on if they don't stop in time at an intersection?... their last car (and all those before it) had standard braking, and driver's ed said to pump...
this system was supposed to look cleaner, feel different (and better), use less parts and be more reliable... their thoughts were in the right place... they just didn't get enough real world people to test it to tell them it's inherent flaw... people don't like change.