Topic: Purchasing 2016 Mazda 3 - Questions About Additional Charges

[safristi]

Antigonishtic relationship should be Nova Scotias problem................

[OliverD]

Antigonishtic relationship should be Nova Scotias problem................

Ha, lived there for 10 years or so.

[tooscoops]

every dealership has multiple profit centers... new cars, used cars, service, parts, body shop, business office.... each one has some autonomy but needs to have a symbiotic relationship to be successful.

usually we are each others best customers... but with that comes some things that makes the relationship hostile... like when a customer wants a rush pick up on a used car, so we force a safety next day when the shop is scheduling regular customers for two weeks down the road...

but yeah, just saying the sales department should eat the cost is sometimes tougher than it seems.

[carcrazed]

every dealership has multiple profit centers... new cars, used cars, service, parts, body shop, business office.... each one has some autonomy but needs to have a symbiotic relationship to be successful.

usually we are each others best customers... but with that comes some things that makes the relationship hostile... like when a customer wants a rush pick up on a used car, so we force a safety next day when the shop is scheduling regular customers for two weeks down the road...

but yeah, just saying the sales department should eat the cost is sometimes tougher than it seems.

If not the sales department, then whomever that gets the profit for the lock nuts in this case, the parts department should eat the cost considering that the customer doesn't even want them to begin with.

[neil]

every dealership has multiple profit centers... new cars, used cars, service, parts, body shop, business office.... each one has some autonomy but needs to have a symbiotic relationship to be successful.

usually we are each others best customers... but with that comes some things that makes the relationship hostile... like when a customer wants a rush pick up on a used car, so we force a safety next day when the shop is scheduling regular customers for two weeks down the road...

but yeah, just saying the sales department should eat the cost is sometimes tougher than it seems.

Not sure why you wouldn't want the locks, I've been told base Mazda 3 wheels are a hot item on the Rock, and many are being sent in shipping containers overseas, later to be discovered in Saudia Arabia and Qatar on the sultan's golf carts.

If not the sales department, then whomever that gets the profit for the lock nuts in this case, the parts department should eat the cost considering that the customer doesn't even want them to begin with.

[tooscoops]

oh i agree it sucks... but so you want the parts department, who just ordered a part that was asked for, to eat the cost? or service to eat the time spent to install them? or sales to eat the costs spent at both of those departments?

just a bad way to do things putting them on ahead and force customers to pay... it's a management decision that puts pennies ahead of dollars. we put em on ahead, but don't charge for them. after all, we are the ones really benefiting from them. more likely to get stolen off our lot than your driveway.

[nifty6]

If a dealership deems add-ons such as undercoating, window etching and nitrogen in the tires as mandatory, the dealership must have already included the price of these add-ons in the advertised price. If they haven’t been included, the dealership is unable to claim that they are mandatory and you have the option to remove them from your bill of sale if it has not yet been signed.
 
Should the dealership refuse to remove these items from your bill of sale, and failed to include the cost of the add-ons in the advertised price, please contact the  OMVIC Complaint department.

[tooscoops]

yep, that is right on... the tricky wording is the advertised part... if they didn't put an add out, and had no hanger or window pricing (gov't window sticker doesn't usually hold up), then you are kind of at their mercy until negotiating.

once the price has been decided with the sales staff though, THEN they can't add anything. that is where the rules are tough to uphold, but easier to understand.

[Cord]

In Alberta, anything added to the car must be included in the advertised price. The only thing that can be added to the advertised price is tax. Advertising is considered to be any newspaper ad, any price on a web site, or a sign on the car itself. Where some people get confused is thinking that nothing can be added to any price. If the price is discounted, anything can be added as long as the final price is not more than the original advertised price.