Please explain dealer experience. You get it from Forbes or Heffner?
Forbes Waterloo Toyota.
It's a long and painful story which I don't really want to get relive. Essentially it arrived 3 months late (5 months after we ordered it!), we were told that we could have our deposit back and go buy something else if we have a problem with the constantly changing build/delivery dates, and on delivery day, we received an email saying, "by the way, the price has changed over the past 5 months so you'll owe us 'x' more dollars/month". This drove me over the edge...you put us out for 3 months and then have the gull to say that as a result we owe more money?! I called them on this bait-n-switch and they quickly folded.
By the end of the experience, we had dealt with most of the sales staff and managers. Hilariously, we received a letter from the manager at Forbes last week indicating that we would be receiving a survey from Toyota regarding our experience and they would appreciate getting a good review. It was clearly a form letter. It would have been nice for them to acknowledge their many f-ups with a personal letter, but no, just the standard letter and...wait for it...a zip-lock bag with a few mints in it to "show their appreciation". Really?! mints!? So tacky.
We will not be going back to Forbes and will be having it serviced elsewhere.
