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Author Topic: Social Media vs Porsche  (Read 2686 times)

Online PJungnitsch

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Social Media vs Porsche
« on: April 17, 2014, 01:36:32 am »
Porsche lemon hits Reddit, goes viral on youtube, Porsche FB page taking a beating

http://www.youtube.com/watch?v=-eXUnZrykDY

https://www.facebook.com/porsche

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Offline johngenx

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Re: Social Media vs Porsche
« Reply #1 on: April 17, 2014, 05:16:23 am »
Ouch.  They need to do right by him, and quickly.  With the large margins in those cars, they have the ability to do so.
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Offline wing

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Re: Social Media vs Porsche
« Reply #2 on: April 17, 2014, 07:42:51 am »
Considering it's basically a brand new car and it's spent more time in the shop then he's had it (or so it seems) I'm with him.

Replace the damn thing, for Porsche it's nothing but good press
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Online PJungnitsch

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Re: Social Media vs Porsche
« Reply #3 on: April 17, 2014, 01:56:59 pm »
400,000 views for that youtube when I posted it last night, 700,000 now. Crazy.
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Offline Trainman

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Re: Social Media vs Porsche
« Reply #4 on: April 18, 2014, 02:34:41 pm »
There is a printed update on the video that says he has been contacted by Porsche and they will get him a new car or a refund.  Hope they come through on this.
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Offline rrocket

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Re: Social Media vs Porsche
« Reply #5 on: April 18, 2014, 03:19:06 pm »
Most states have Lemon Law. Not his state I'm presuming?
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Online PJungnitsch

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Re: Social Media vs Porsche
« Reply #6 on: April 18, 2014, 04:00:23 pm »
Video update:

http://www.youtube.com/watch?annotation_id=annotation_1807065739&feature=iv&src_vid=-eXUnZrykDY&v=iJjxeyC2W8s

Porsche's FB notice:

Thank you everyone for responding to Mr. Murray's video. We appreciate your passion and our community's drive for excellent customer service. We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don't meet that standard, we make every effort to improve. We want you to know we’ve offered to repurchase or replace Mr. Murray’s car, and we hope we can reignite his passion for Porsche.
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Offline Sir Osis of Liver

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Re: Social Media vs Porsche
« Reply #7 on: April 18, 2014, 04:30:13 pm »
Quote from: PJungnitsch on April 18, 2014, 04:00:23 pm
Video update:

http://www.youtube.com/watch?annotation_id=annotation_1807065739&feature=iv&src_vid=-eXUnZrykDY&v=iJjxeyC2W8s

Porsche's FB notice:

Thank you everyone for responding to Mr. Murray's video. We appreciate your passion and our community's drive for excellent customer service. We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don't meet that standard, we make every effort to improve. We want you to know we’ve offered to repurchase or replace Mr. Murray’s car, and we hope we can reignite his passion for Porsche.

Maybe not the best verb for Porsche to be using right now.



 ;D
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Offline rrocket

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Re: Re: Social Media vs Porsche
« Reply #8 on: April 18, 2014, 11:21:27 pm »
Quote from: PJungnitsch on April 18, 2014, 04:00:23 pm
And when we don't meet that standard, we make every effort to improve.

Unless it's an IMS issue...
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Offline Snowman

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Re: Re: Social Media vs Porsche
« Reply #9 on: April 20, 2014, 09:48:50 pm »
Quote from: rrocket on April 18, 2014, 11:21:27 pm
Quote from: PJungnitsch on April 18, 2014, 04:00:23 pm
And when we don't meet that standard, we make every effort to improve.

Unless it's an IMS issue...

And you keep buying them  :)
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