Topic: TruckAddons.com BBB Complaint

[lampskin]

On Nov 13th, I placed order P0098719 with TruckAddons. I received a confirmation email on Nov 18th, 2011. Six items were on the order, including a pair LED tail
lights listed at 196.22 USD.

My credit card was charged for the order. On Dec 13th, I received a notification that one item in my order had shipped(hitch cover light). On
December 24th, I received another notification that another item had shipped(mud flaps). This was all the correspondence that was received.

I eventually received all
the items on the order except the LED tail lights. On December 22nd I called the contact number for TruckAddons. I spoke with Wesley, who did not know the status of
the balance of my order, but committed to followup with the manufacturer.

On December 29th, I called Wesley to follow up, as I still had not received any
correspondence. Again, some time passed with no further correspondence. January 3rd, I called Wesley, and left a message. My call was not returned. I called back
and asked for the customer service manager, and the response was that the manager was on lunch, and that I should call back at a later date.

January 6th, I called to
follow up, and spoke with Rosa. Rosa told me that the item had in fact shipped and the shipment had been refused, but no further details were available. She
transferred me to Randy, who gave the tracking number for my order.

Randy then dismissed my concerns and explained that the item was on the way. I inquired as to
the whereabouts of my item and asked the reason for the previous lack of information. Randy indicated that my shipment was somewhere between Kentucky and
Paisley Ontario, and that it should be arriving any day. I requested a refund. The response was that a refund would be provided once the item was shipped back to the
manufacturer.

I stated my discontent and mentioned that I had paid shipping insurance on my order, and suggested that the insurance charge should cover the cost of
the lost item. Randy reiterated that there was nothing more that he could do for me.

Attached is the report submitted to Better Business Bureau, as well as a link that should have influenced my retail decision.


http://www.resellerratings.com/store/TruckAddOns_Trail_Blazers

CC chargeback is pending.

Why are so many online retailers so eager to help until they have your funding, after which time all the promises of customer service go out the window?

[articsteve]

Just a side note; Canadians are at a monster disadvantage vis-a-vis the border when ordering from the USA.  All sorts of fraud/incompetence is blamed on shipping and the subsequent border delays and gross surcharges.

Obviously these ppl are scoundrels and realize that as a Canadian customer you can do little.

I'm not understanding your post fully.  I seems that many things were shipped at different times.  That is extremely expensive.  Have you received anything yet.

And how are the snowmobile trails in Paisley?   

[lampskin]

The charging method employed by TruckAddons is truly bizarre.  Items are charged on a piecemeal basis at seemingly random times subsequent to the date of order.  The parts shipped separately, not all at once.  I did receive all items except the LED tail lights.

I ordered a Bully lighted hitch cover, 2 tire pressure gauges, diamond plate mudflaps, and the tail lights.

The snowmobile trails right now are in poor shape.  The recent dump of snow at the beginning of the week has all melted, although I have seen snowmobile tracks in some of the fields.  The trails are all marked, but the only thing we need is snow....

[bridgecity]

The first indication of bad business is that it took a month to ship your first item.  I've ordered plenty from the states, and items have always shipped within a couple days.  Hopefully your items show up in short order.  They wouldn't give you a tracking number for the order?