Author Topic: Obligations Owed re Test Drive?  (Read 1304 times)

Offline 2latecrew

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Re: Obligations Owed re Test Drive?
« Reply #60 on: September 21, 2011, 07:53:21 am »
The problem is any commission.  Money is NOT a motivator, no matter what people say/think.  In practice, it makes no difference.  However, it IS a massive DE-motivator.  Why?  Well, if you earn too little, you spend all of your time worrying about money and resenting the small cheque.  If you earn enough, you are satisfied and just do your job.

Commission is the only motivator in auto sales.  Pay ppl a base and commission and they sit on their *ss all day.  Fail to show up on deliveries.  Never work more than 40 hours per week. Don't follow up and pester customers.  Gawk on facebook and cartalkacanada.  :)

Why?  Well, if you earn too little, you spend all of your time worrying about money and resenting the small cheque.

Earn to little and you're butt is out the door in 2 months.

Car sales is not for everyone:  if you take 2 days off, it's never consecutive.  Saturday is a mandatory day.  Monday is a mandatory day.  Rural stores are an easier go, but to successful in an urban store you gotta do at least 50 hours per weeks.  No benefits, no extras.

Best working environment for a sales person in car sales is with a Mercedes corporate store.

Quote
Commission is the only motivator in auto sales.  Pay ppl a base and commission and they sit on their *ss all day.  Fail to show up on deliveries.  Never work more than 40 hours per week. Don't follow up and pester customers

This is a self fulfilling prophecy and a mentality that is the cause of why we are still stuck with this crappy system today.

Its fact that Auto Sales is one of the highest turnover professions out there. They use a shotgun approach when selling and a shotgun approach when hiring. Throw as many sales people on the floor as you can so that no customer escapes. You can do this because 1. You have 0 investment in people no benefits, no training etc. 2. The labour pool is very large in most places. 3. They have very low hiring standards.
(note their are exceptions to everything and this is not meant to paint any one person or one dealer negatively)

If you hire people who are ill trained and have a mentality of chasing $ to feed themselves at any cost of course that person will sit around if you pay them salary. You haven't given them incentive to do anything else. There are many many sales jobs with great professional sales people who are very successful that are no where near 100% commission. I have held them. I was paid probably 90% salary in some of them. I did not sit on my azz and do nothing.

Like I said its a cycle or self fulfilling propehcy. Hire someone with the promise that if you sell you get $ nothing else matters and give them no training and no benefits the majority will fail, a small number will succeed through sheer force of will and become better due to their own self motivation. Its short term thinking by the dealer and it trickles down to be short term thinking by the sales person.

If you hire motivated people (in other words motivated by something other than tomorrows paycheck) support them while they learn and provide incentive to get better at their craft rather than on immoderate results they won't sit on their azz. Commission is the only motivator because its the only one provided. Its essentially motivation by fear. We know that works but it doesn't last and its only effective for short times. Long term success comes from having people FOLLOW the leader not from having hiom chase them from behind with a whip.

Offline tortoise

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Re: Obligations Owed re Test Drive?
« Reply #61 on: September 21, 2011, 09:21:31 am »
On a slightly different tact,   I test drove a Saab wagon and the salesman was quite helpful, particularly in wrestling the car seat into it, but I no longer have any intention of buying it due to parts availability.

Would you send the salesman an e-mail telling him why you weren't interested? 
Only the slow and dim know where they're going in life, and seldom is it worth the trip. - Tom Robbins.

Offline Cord

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Re: Obligations Owed re Test Drive?
« Reply #62 on: September 21, 2011, 10:07:33 am »
Quote
Its essentially motivation by fear. We know that works but it doesn't last and its only effective for short times. Long term success comes from having people FOLLOW the leader not from having hiom chase them from behind with a whip.

You been watching Dog Whisperer?  :)

Offline 2latecrew

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Re: Obligations Owed re Test Drive?
« Reply #63 on: September 21, 2011, 10:10:08 am »
On a slightly different tact,   I test drove a Saab wagon and the salesman was quite helpful, particularly in wrestling the car seat into it, but I no longer have any intention of buying it due to parts availability.

Would you send the salesman an e-mail telling him why you weren't interested? 

I might send an email the guy did a good job one way you can pay him back is by letting him know not to waste time holding out hope you might come back. Not to waste time calling you to follow up. Maybe he tells his manger why he lost the sale and they get more aggressive on price with the next person to get him a sale who knows. An email won't cost you much of your time and you'll be a nice guy for doing so.

I can say from experience its a small consleation though. I remember having a couple test drive two different vehicles. Spent lots of time with them . They were really nice. Both times they called me to tell me what a great job I did how they would reccomend me to other people but sorry they bought something else because the V6 was cheaper in that brand or powersunroof wasn't available on my car. Yeah it sounds nice to know you did a good job but in the end all I really knew was that I worked for 8 hours and didn't make a dime through supposedly "no fault of my own"

Offline AP

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Re: Obligations Owed re Test Drive?
« Reply #64 on: September 21, 2011, 11:01:40 am »
I would contact the sales rep to indicate your decision as a matter of professional courtesy.  I have done this in the past. 

Offline Cord

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Re: Obligations Owed re Test Drive?
« Reply #65 on: September 21, 2011, 02:13:00 pm »
On a slightly different tact,   I test drove a Saab wagon and the salesman was quite helpful, particularly in wrestling the car seat into it, but I no longer have any intention of buying it due to parts availability.

Would you send the salesman an e-mail telling him why you weren't interested? 

That would be very polite of you to do that. CCing his boss on the email would be a nice touch.