Topic: Chrysler and Lincoln - Tops in Vehicle Satisfaction!!!

[Erik]

No argument from me. I'm more than satisfied with my Chrysler.



Chrysler and Lincoln were named as the two top brands in consulting group AutoPacific's 15th annual Vehicle Satisfaction Awards.

The awards are aimed at finding the brands and vehicles that left buyers most satisfied. They are based on a survey of 68,000 owners. Lincoln was highest for satisfaction on a premium brand. Chrysler was tops among a "popular" brand.

"Proof of satisfied customers is as good as gold," says George Peterson, president of AutoPacific. "We've found that more than one-third of new car buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.

The vehicle registering highest overall satisfaction in 2011 is the Cadillac Escalade luxury SUV, which is interesting since there have been few changes in the SUV for several years now. The car with the highest overall satisfaction score is the Mercedes-Benz S-Class.

At the manufacturer level, multiple top-ranked award winners are: Ford with seven wins; Toyota with four wins; and General Motors and Hyundai with three wins.

Taken from here:  http://content.usatoday.com/communities/driveon/post/2011/05/chrysler-lincoln-named-tops-in-owner-satisfaction-survey/1

[Shnak]

Someone should do a follow up with those who answered to this poll in 4-5 years. I'd be interested to see how many have changed their mind, and if the brand/model who shone initially still shine 4-5 years down the road.

[life in the slow lane]

Someone should do a follow up with those who answered to this poll in 4-5 years. I'd be interested to see how many have changed their mind, and if the brand/model who shone initially still shine 4-5 years down the road.

I'm going on to my 11th year with my Dodge Van and still like it.

As for those that change their mind in 4 to 5 years, I'm sure that you will find that any vehicle people who just are not as satisfied as when they first bought it.

[articsteve]

"Proof of satisfied customers is as good as gold," says George Peterson, president of AutoPacific. "We've found that more than one-third of new car buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.

I would say that George there is fairly on target.  At least 1/3 of Americans are idiots: 2 lost wars, Bush x2, country near defaulting on debt.  Sounds good as gold to me. 

[Erik]

"Proof of satisfied customers is as good as gold," says George Peterson, president of AutoPacific. "We've found that more than one-third of new car buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.

I would say that George there is fairly on target.  At least 1/3 of Americans are idiots: 2 lost wars, Bush x2, country near defaulting on debt.  Sounds good as gold to me. 

Wow. Just wow.

[articsteve]

Meet George Peterson

During 1982, Mr. Peterson joined Nissan Motor Corporation in U.S.A. as Corporate Truck Product Development Manager.  From 1983 through 1985, Mr. Peterson was Vice President of Automotive Programs for J. D. Power & Associates. 

What an impressive background.

Bullsh*t on demand.  "Good as Gold" 

[CatsEye68]

Oh dear... Stevie is off his meds again. 

So much about satisfaction depends on the dealer and their after-sale treatment of the customer. You buy a given car based on examining it in the showroom and on a test drive experience, where presumably all is well; otherwise, why buy it? It's what happens later that determines the level of satisfaction and that is where the dealer enters the picture.

Locally much of our dealer network for numerous makes including Hyundai, Ford and Chrysler is owned by one group and their reputation is very mixed. Heard a story recently about one of their Chrysler stores here who had a customer come back the day after an oil change with a complaint of a mysterious underhood noise; could something have been left loose? They looked at it and held it hostage for a stiff inspection fee before they would return it to the customer with the dreaded "no problem found". I hear that kind of thing far too often about that group. No way to win satisfaction from customers and I will not buy from them.

[Juke1]

Bah.....Toyota will make the list next year and Stevie will think the world of auto pacific

[articsteve]

I wouldn't give you 10 beer caps for any survey.  Consumer's Report, Consumer's Digest, Planter's Wart Digest, JD Powers and of course these jokers-for-hire, Auto Planet.  Nonsensical, irrelevant, dribble for IDIOTS. 

Let's see what George and the Auto Planet boys are made out of.  Send them to Afganistan where they can survey the inhabitants on quality of life issues.  With any luck they'll hook up with the Taliban and sort it all out.  "Good as GOLD"