If you don't like their customer service find another dealership.
This is not meant as an insult vdk, but people outside of TO seldom think of this; there is only 1 VW dealer in my town and the closest other one is a 7hr drive away. Therefore, it isn't as easy as 'find another dealership' as you suggest. If I were to buy a VW, I'm stuck with the one dealer in town and I do not appreciate how they do business. From owning a VW product (Jetta) for 5 years, I KNOW that the product will go into the dealer for something sometime or another (other than normal servicing) so I have to deal with the local dealer - which I choose not to do.
If I could only get VW interior fit/finish/ergonomics in a Subaru WRX motor/AWD/reliability package - I'd buy that product in a heartbeat. Closest thing I've ever seen is an A3 Quattro and unfortunately I'm not in the $50,000.00 price range at this time.