Good morning everyone. I just wanted to share my experience with this brand new dealership which opened up on Wellington just west of Highway 404.
I was excited about purchasing one of the few remaining 2009 Hyundai Accent 4 Door Sedan GL automatic vehicles left in Ontario.
I phoned several Hyundai dealerships with the specifics of what I wanted. I spoke to a new salesperson at Hyundai Aurora. Several times during the whole negotiation process it was specified we wanted an automatic transmission car.
The salesperson I dealt with checked with someone to ensure this could be attained, and that the price we wanted could be given.
We met with the salesperson in Aurora a couple of weeks ago. In fact just one and a half hours after our phone call to her. My significant other and I test drove a 2010 4 door sedan accent since there weren't any 2009's left on the lot. But we were told that a Blue 2009 Accent would be able to be shipped in. This was told to us by the sales manager. Let’s call him A-I for short. I don't feel like getting sued. We gave him a choice of three options for colours. I knew these options were available because I called about six other Hyundai dealerships, and found this information out. He also walked in and out of the salesperson's office while we were negotiating.
Ultimately, the salesperson, and the sales manager of the dealership were told we wanted an automatic. We test drove an automatic. We do not know how to drive a manual transmission vehicle.
The Vehicle Purchase Agreement was signed with the Basic MSRP matching Hyundai Canada's website MSRP for Automatic Vehicles. We agreed to a final price, with A-I's (sales manager's) signature at the bottom of the agreement where it requests the name and position of the authorized representative.
Monday morning after I called to ask some questions the sales manager indicated the price on the contract was based on a manual transmission vehicle, and that we didn't specify that to him. He basically called us liars.
The MSRP price for an automatic as mentioned earlier is the same on Hyundai Canada's website as it is on the signed purchase agreement. The same agreement that A-I signed. I also seriously doubt whether the owner was aware of this issue at the time.
This is a signed contract. The sales manager agreed to it. If the tables were turned we wouldn't be able to break a signed contract. A-I kept telling us he would refund our money. We didn't want a refund. We wanted the contract honored. Hyundai Aurora had a deposit from us already.
We were very disappointed, and angry.
So Hyundai doesn't stand behind their product or even their customers?
I have the paperwork to prove my claims. I really resent having to fight for something that I shouldn't have to fight for. I just want resolution to something that was fairly negotiated.
Only after the fact did someone other than the sales manager try to ease the bad feelings. But they offered a 2010 at a higher price than what our contract stated. That really doesn't help us.
Also, Hyundai Canada was useless. Out of five customer service people four offered no solutions. One of the four was to busy being rude, argumentative, and passing the buck. Ultimately, Hyundai Canada indicated you had to resolve the problem with the dealership.
Buyer beware is all I can say.
