Maybe becuase of lack of competion? If you look at some of the comments on the article you'll see several references to the horrible experineces in Halifax. All the dealers ion the area are controlled by one of 3 groups. For example the Oregan's goup has a monopoly on Toyota,lexus, Nissan Infiniti., Mecedes They also have Hyundai, Kia Subaru. Chances are very good that you are going to buy a car from them. They can treat you like s Hit but if you want to buy a toyota without driving for over an hour you'll eat their s hit.
In fairness (I made the comment on the story page about my experience in Halifax), my worst experience was at Steele Hyundai (which I found very sleazy, consistent with every Steele store I ever set foot inside) and the second-place loser, due to total inattention and lack of follow-up, were a group of dealers owned by the MacPhee group (MacPhee, Forbes, and Chebucto, all asleep at the wheel), which surprised me. The best experience I had was O'Regan Toyota in Dartmouth, who were great, even though I didn't buy from them. I ended up buying from Carroll, and the experience was pretty good, though after-sale attention has not been so good early on.
