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Author Topic: Class action against Subaru Canada?  (Read 4527 times)
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sube2002
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« on: August 22, 2009, 04:27:21 pm »

My wife owns a 2002 - 2.5L Impreza. I've heard from our local (not Subaru) mechanic that there is an engine coolant leak. So, now I now through the Internet searh that this seems to be a ongoing problem with the 2.5L Boxer-type engines, When I searched the State's web sites, I came across a form to sign up for a class action against Subaru in the US. Is there any class action that has been launched in Canada and if not, why not?
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inco
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« Reply #1 on: August 22, 2009, 05:16:27 pm »

Maybe because there have been no problems reported in Canada? Just a guess because if there was a problem Subaru would have fixed it and maybe no need to litigate. Huh
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« Reply #2 on: August 22, 2009, 05:44:15 pm »

The head gasket issue, which is what I assume the OP is referring to with the "coolant" leak, is well know in certain of the 2.5 l Subaru engines, notably from early part of this century.  Subaru has a fix for it that seems to cure the issue.  And using the Subaru coolant conditioner seems to help in keeping the problem away.

Have you talked to Subaru yet?  Got an actual diagnosis?

One person in the US, with a 2003 Forester off warranty, got Subaru US to help with the costs.  This was in June of this year.  I would suggest a visit to a dealer and if they are unwilling to go to bat for you, try another.

Based on what I have read recently re class action law suites, they may not be worth the effort.  The judgments have generally been for credits towards future purchases/services rather than refunding the actual costs incurred.
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johngenx
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« Reply #3 on: August 23, 2009, 12:30:11 am »

In all honesty, you'll probably get nowhere with Subaru Canada or a dealer on this issue.  Subaru Canada has never gone as far as Subaru US has on this issue.  Your car is eight years old now and warranty is long gone.  But, ask anyway.
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aldikan
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« Reply #4 on: October 28, 2009, 12:51:27 am »

 Cry

My wife is driving 2003 Subaru Legacy with only 58,000 KM..,
We had this car since the summer of 2006.
Just this week it started to leak coolant from the left head gasket.
Coolant was changed Sept 2007 with genuine subaru coolant and recommended "Magic" additive.
I have done change myself, still have receipt for coolant and additive.
Going to talk to Centaur Subaru and discuss my options.
I believe unlike SOA, subaru of Canada does not give extended warranty on head gaskets...
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mcn0039
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« Reply #5 on: February 02, 2010, 12:21:19 pm »

Our 05 Forester has leaky head gaskets at 80000 kms 3 months after the warranty ran out. Our dealer says this is very common but Subaru won't cover it unless there is oil dripping on the exhaust manifolds etc Its a $3000 bill to repair.
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aldikan
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« Reply #6 on: February 02, 2010, 12:57:55 pm »

Hi Guys,

To update you on our case with head gasket leak on 2003 Legacy with 58,000 KM....,
I wrote the letter to Subaru Canada, from their website.
And I am happy to report that Subaru stepped up to the plate and paid for parts and half the labour...
- Subaru Canada representative asked me to come to Subaru Dealership for diagnostics
- Asked me to fax maintenance records
- Then dealership called me back and advised on conditions and my portion of the cost
- I dropped the car and picked it up fixed.
- Subaru Canada rep called me back with follow up on the service.

I would definitely advise you to contact Subaru of Canada.
With 3 months out of warranty and only 80,000 Km...,
I am surprised that 2005 models are proned to head gasket leaking..., I was issue was fixed in 2004..., with new designed gaskets.
****I was told that I got new design thicker gaskets..., but they also put Coolant conditioner in the antifreeze again. Wondering why conditioner is needed if gaskets are "better" designed with better materials...? Does not inspire confidence in keeping Subaru around for a long time....Sad
 Huh
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« Reply #7 on: February 04, 2010, 11:35:35 am »

Hi Guys,

To update you on our case with head gasket leak on 2003 Legacy with 58,000 KM....,
I wrote the letter to Subaru Canada, from their website.
And I am happy to report that Subaru stepped up to the plate and paid for parts and half the labour...
- Subaru Canada representative asked me to come to Subaru Dealership for diagnostics
- Asked me to fax maintenance records
- Then dealership called me back and advised on conditions and my portion of the cost
- I dropped the car and picked it up fixed.
- Subaru Canada rep called me back with follow up on the service.

I would definitely advise you to contact Subaru of Canada.
With 3 months out of warranty and only 80,000 Km...,
I am surprised that 2005 models are proned to head gasket leaking..., I was issue was fixed in 2004..., with new designed gaskets.
****I was told that I got new design thicker gaskets..., but they also put Coolant conditioner in the antifreeze again. Wondering why conditioner is needed if gaskets are "better" designed with better materials...? Does not inspire confidence in keeping Subaru around for a long time....Sad
 Huh

Thanks for the update!   Thumbs up Bow

Glad to hear that Subaru helped out, maybe some hope for mcn0039 if he pursues it with Subaru.

As far as the keeping a Subaru for a long time, there are lots running around with well over 200,000 kms on them with no issues.  Also, as its a boxer engine, I think its just prudent to use the conditioner.  The bottom part of those gaskets have to sit in coolant whenever the motor is off, so any preventative measures that can be done can't hurt.
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johngenx
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« Reply #8 on: February 04, 2010, 05:41:53 pm »

As far as the keeping a Subaru for a long time, there are lots running around with well over 200,000 kms on them with no issues.  Also, as its a boxer engine, I think its just prudent to use the conditioner.  The bottom part of those gaskets have to sit in coolant whenever the motor is off, so any preventative measures that can be done can't hurt.

When my chums and I get together, it looks like the Subaru club has come to to town.  It's the favourite brand among climbers and skiers, and we're also cheap, so we keep 'em until they are completely worn out.  My nearing 250K 2001 Forester is one of the lowest mileage Scoobs in our group, ranging from ~190K to close to 500K.  350-400K is typical.  Some have had headgaskets replaced, some haven't.

Not driving your Subaru doesn't "preserve" it.  People yelp about their 7-10 year old Subaru with low mileage having some problem.  These cars age rapidly if they sit.  They also despise shirt trips where the fluids don't get super warm.  Most owners of low mileage cars have all the same problems as very high mileage owners, maybe more, but they don't "get their money's worth" out their car.

The good:

*Subaru bodies/chassis are very rust resistant.
*A/C systems are robust and not bad to repair if something does happen.
*Most electrical systems are good for the life of the car.  ECMs and power accessories are trouble free.
*Suspension parts are pretty good.  My front struts were changed at about 180K, one of the rears is sweating now.  My Forester is used off road and on some awful roads, and I was surprised the parts lasted this long.
*Automatic transmissions are robust.  There is an internal seal that gives out eventually, requiring a teardown.  If the AT is sluggish to go into forward gear from neutral, that is the sign.  Mine is just showing signs of this, but you can greatly extend the life by changing fluid often and waiting for 2-3 minutes before driving away, allowing the trans fluid to warm a bit and not shock the piston seal with cold fluid.
* AWD systems are very reliable.  The AT version has no center differential, and is perhaps a little more long lived than the MT versions.
* Front and rear diffs and other mechanical bits are strong.
* The bottom ends of the engines will outlive the owner if the oil is changed every 6-8K.

The bad:
*DOHC 2.5L engines are terrible.  Don't buy a pre 2000 2.5L car!!  The SOHC 2.5L engines still suffer head gasket failures, but they're external leaks 99% of the time, so not a catastrophic failure like the DOHC engines.
* Rear wheel bearing failure is common. Mine are original, touching wood.
* Parts, when needed, are expensive.  Subaru dealers seem like con artists for the most part, with many people dissatisfied with their dealers.
* Thanks to high body parts cost, insurance can be expensive.  Our 2001 Forester costs significantly more to ensure than our 2009 Corolla.  Double!
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aldikan
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« Reply #9 on: February 05, 2010, 01:12:33 pm »

Thanks johngenx,
Nice summary!

Alex
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ando
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« Reply #10 on: April 12, 2010, 10:54:04 pm »

Hi, guys. i'm glad that i not the only one with this head gasket problem. Mine is a 2003 leagacy wagon with 94k, i luv my ride until this problem arised. I've email subaru Canada hoping they would shared the costs just like in your case, but, they recline from doing so, for the reasoned- as worded by soc because your warranty is done and you didn't do any of the major services with my dealer. That said, i changed the oil of my subaru every 4-5k and have my ride services by a license mechanic. So, now i'm stuck with the cost of $3500.00 to get my car fix. Angry Hope someone can give me some advise...  >:  Still don't know why they is no Recall or class action on this issues.
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GrantB
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« Reply #11 on: August 11, 2011, 06:55:14 pm »

There have been plenty of head gasket problems reported in Canada.  The difference is that Subaru Canada will not move on the issue while SOA (Subaru of America) has had more people pushing to address the problem.

My 2003 Impreza TS was diagnosed with leaking head gaskets (external) at about 156k --about a year out of warranty-- and they finally blew and I had to replace them at 215k.  The total bill with a new timing belt (and 3 idlers and a tensioner) along with a new rad (damaged when overheated) AND machining the head flat was about $3100.  So far Subaru Canada has told me tough luck.

I think Subaru owners SHOULD start a class action.  Subaru has known about their problematic head gaskets and problem transmissions for years but has failed to fix them and instead sends out sub-par quality components and designs and then tells us to deal with it.  If someone who has a stronger claim is willing to start a class action then I am very happy to sign on.  I'm pretty sure I can talk to the one other guy that I know owns a Subie and recently had the heads done to join the action too.
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