Author Topic: PDI by the *buyer*  (Read 3838 times)

Offline 21Rouge

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PDI by the *buyer*
« on: April 16, 2009, 05:39:33 pm »
I know we pay for PDI done by the dealer. But when picking up a new car at the dealership can you suggest an organized routine that the buyer might do prior to signing off and then driving away for good?


For example check the odometer reading.
Do a test drive?
.
.
.


« Last Edit: April 16, 2009, 05:42:00 pm by 21Rouge »

Offline articsteve

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Re: PDI by the *buyer*
« Reply #1 on: April 16, 2009, 06:10:23 pm »
Odometer is a good one and a very slow examination of the outside paint is critical.

Test drives are fine, but by that time you are the owner and if there is a fault found then it's the wonderful world of warranty.  :D
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Offline mar1990

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Re: PDI by the *buyer*
« Reply #2 on: April 17, 2009, 09:33:01 pm »
I'm hoping there would be more response to this one, particularly from the seasoned dealer posters.  Or perhaps from those that bought a new car and then found something after they brought it home. 

Like a scratched rim...grrrr >:(

Offline articsteve

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Re: PDI by the *buyer*
« Reply #3 on: April 17, 2009, 10:23:08 pm »
I'm hoping there would be more response to this one, particularly from the seasoned dealer posters.  Or perhaps from those that bought a new car and then found something after they brought it home. 

Like a scratched rim...grrrr >:(

It's pretty fundamental.  When you receive the keys you inspect the vehicle for any damage.  After you drive off the lot it's dealer discretion.  Once you drive off the lot and there is a major mechanical fault it's technically a warranty issue.

As for a scratched rim, I would say to the new owner something like this: "It's not so bad, gonna happen sooner or later, but if it's gonna end up killing you I'll replace it at dealer cost.  :)

Offline Turbo Bob

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Re: PDI by the *buyer*
« Reply #4 on: April 17, 2009, 10:24:00 pm »
I know we pay for PDI done by the dealer. But when picking up a new car at the dealership can you suggest an organized routine that the buyer might do prior to signing off and then driving away for good?

For example check the odometer reading.
Do a test drive?
.
.
.


Very good post.

I found a blown headlight bulb after driving away with a brand new car, plus a few other niggles.  I will check so much better next time.
Power is how fast you hit the wall... Torque is how far you take the wall with you!


Offline articsteve

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Re: PDI by the *buyer*
« Reply #5 on: April 17, 2009, 10:31:13 pm »
But that's not enough to kill the sales agreement.  You could back out, but you'd lose your deposit.  So essentially any faults found in the vehicle AFTER you have signed the sales agreement are a warranty issue with the distributor and the dealer's participation is now of the service facilitator only.   

Offline 21Rouge

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Re: PDI by the *buyer*
« Reply #6 on: April 19, 2009, 07:17:18 am »
a very slow examination of the outside paint is critical.

Just curious Steve as to how long (20 minutes, 45, or longer) you might take to examine the outside paint of a new car?

Test drives are fine, but by that time you are the owner and if there is a fault found then it's the wonderful world of warranty.  :D

You cant test drive the new car prior to signing off?  ???
« Last Edit: April 19, 2009, 12:14:05 pm by 21Rouge »

Offline 21Rouge

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Re: PDI by the *buyer*
« Reply #7 on: April 19, 2009, 07:20:13 am »
With cars having more and more (standard) features, many of them electronic it seems a bit overwhelming to be able to verify all is as it should *prior* to driving off the lot.



Offline Cord

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Re: PDI by the *buyer*
« Reply #8 on: April 19, 2009, 11:44:26 am »
Where I work, the standard for new car deliveries is "reasonable perfection." The car is rolled into the showroom for the delivery process where the salesman spends about an hour going over the vehicle functions with the customer. The car is cleaned to a very high standard and the customer is encouraged to inspect for any defects before signing that the car is fine. A test drive before signing is not usually done but wouldn't be denied if requested. I have never seen a car make it all the way to the delivery stage with a defect so serious that it would justify terminating the sale. However, the point about vehicle complexity is well taken and I have come across the odd esoteric function that doesn't work properly. For example, I do recall a car where the speed/volume compensation function of the radio didn't work. As was said above, problems like this are fixed with under warranty.

As an aside, one of the most common complaints after picking up a new vehicle is from hypersensitive new owners believing that the car pulls to the left or right. When the car is brought in it is determined to have perfect alignment 99% of the time. Interestingly, Ford has reported that steering related complaints dropped over 50% with the introduction of the electric power steering system on the 2008 Escape that automatically detects and compensates for road crowning that is often mistaken for bad wheel alignment.

I would definitely spend a few minutes looking at the paint. But spending 45 minutes? At least where I work, between the PDI technician, the detail shop, and the salesman in the showroom, the chances of a serious paint defect not being discovered are pretty slim. I guess it would depend on where you are buying and the quality of service they are providing.

Offline safristi

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Re: PDI by the *buyer*
« Reply #9 on: April 19, 2009, 11:48:26 am »
..voice of reason D'aCORD.......................i like the "reasonable perfection" line...wifey says i should be sent BACK fer modular updating........... ::) :P :'(
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Offline wing

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Re: PDI by the *buyer*
« Reply #10 on: April 19, 2009, 12:13:15 pm »
Cord that is quite the detailed customer hand off.

I have bought 3 cars new.

Car 1:  Handed keys and got in it, found the radio didn't work, took a quick walk around the car and drove off.

Car 2:  Salesman handed me the keys, I looked around at it and drove off.

Car 3:  Salesman drove it to my house, handed me the keys and he drove off in another car.


Neither time did they spend an hour explaining etc etc.  I didn't say I didn't want them to either, things are different here I guess.  Sign paper, here's your car  -- see ya.


Offline tpl

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Re: PDI by the *buyer*
« Reply #11 on: April 19, 2009, 12:25:15 pm »
My last three.
1) Car indoors, salesman spent 1/2 hour explaining stuff until I managed to get rid of him
2) Car outdoors, salesman started spiel then rushed off and bought winter mats ( for free) and then attempted to spend 1/2 hour explaining car.
3)  Wise to this by now.   Threw salesman out of car and drove off immediately to home where I could sit in car on driveway and RTFM


before that it was always:   gimme the cheque, here's the keys, get off our property.
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Offline 21Rouge

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Re: PDI by the *buyer*
« Reply #12 on: April 19, 2009, 12:29:30 pm »
before that it was always:   gimme the cheque, here's the keys, get off our property.

Interesting how things have changed that way.

Offline Turbo Bob

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Re: PDI by the *buyer*
« Reply #13 on: April 19, 2009, 12:54:31 pm »
I think with the Exige it was, here the keys OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG !!!!  :rofl2: :rofl2: :rofl2: :rofl2:

Offline Cord

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Re: PDI by the *buyer*
« Reply #14 on: April 19, 2009, 01:06:21 pm »
Quote
Neither time did they spend an hour explaining etc etc.  I didn't say I didn't want them to either, things are different here I guess.  Sign paper, here's your car  -- see ya.

The quality of the delivery process is definitely one of those things that separates good service from poor and has a big impact on customer satisfaction.  A big resource drain in a dealership is dealing with comebacks for items that could've been resolved if the owner either read the manual or was told how something worked in the first place. Unfortunately, there aren't that many customers like tpl that will actually read the manual (once again, regular forum posters are in no way representative of customers in general). You would not believe how many times we find the owners manual in trades still wrapped in plastic.

Oh, and for the forum regulars like tpl that would prefer to just take the car home and then curl up with the owners manual, just tell the salesman you would like to do that. Offer to sign what he needs signed saying he did what he is required to do and promise to mark on the manufacturers survey that he went over the vehicle with you. I have never met a salesman that doesn't love those customers.


Offline articsteve

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Re: PDI by the *buyer*
« Reply #15 on: April 19, 2009, 01:30:39 pm »
Just curious Steve as to how long (20 minutes, 45, or longer) you might take to examine the outside paint of a new car?

About 2 intense minutes.  Not looking for factory paint imperfections, just scrapes that might have occurred in the shop after delivery but nobody wanted to own up to.

Common complaint after delivery is of course rattles and noises.

You cant test drive the new car prior to signing off?

The problem is that the car will be registered with the distributor and with the MTO prior to one's arrival.  If you order a car and then want to drive it before it gets registered I suppose that is possible, but if you decline that car then your deposit is history.

I think it would be rare to find a dealer that would order a car, let you drive some distance in it, and then let you then decide whether or not it's acceptable without a deposit.
« Last Edit: April 19, 2009, 01:49:12 pm by articsteve »

Offline tpl

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Re: PDI by the *buyer*
« Reply #16 on: April 19, 2009, 03:56:22 pm »
I think with the Exige it was, here the keys OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG !!!!  :rofl2: :rofl2: :rofl2: :rofl2:

That was your bones and joints complaining about getting into the Exige?    I had that problem when I was 28 trying to get comfortable in a Europa.... wouldn't even try nowadays.

Offline mar1990

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Re: PDI by the *buyer*
« Reply #17 on: April 19, 2009, 07:59:28 pm »

About 2 intense minutes.  Not looking for factory paint imperfections, just scrapes that might have occurred in the shop after delivery but nobody wanted to own up to.


Jeez, and you thought I was being anal about a scratch on the rim.  ::)

I should have stated curb rash at the circumference, like the kind you get when parking along a curb.

Offline Turbo Bob

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Re: PDI by the *buyer*
« Reply #18 on: April 19, 2009, 08:51:23 pm »
I think with the Exige it was, here the keys OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG OMG !!!!  :rofl2: :rofl2: :rofl2: :rofl2:

That was your bones and joints complaining about getting into the Exige?    I had that problem when I was 28 trying to get comfortable in a Europa.... wouldn't even try nowadays.

Ha ha, nearly.  It took noise/vibration/harshness to new levels!

Offline 21Rouge

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Re: PDI by the *buyer*
« Reply #19 on: April 19, 2009, 10:35:58 pm »

The quality of the delivery process is definitely one of those things that separates good service from poor and has a big impact on customer satisfaction.  A big resource drain in a dealership is dealing with comebacks for items that could've been resolved if the owner either read the manual or was told how something worked in the first place. Unfortunately, there aren't that many customers like tpl that will actually read the manual (once again, regular forum posters are in no way representative of customers in general).

I would imagine many buyers appreciate a sales person who can highlight many of the key features of their new car. Obviously today's new vehicles have tons of electronic options whose operations might not be obvious to the customer. And it isnt easy reading the manual prior to picking up the car.  ;)