If I make a mistake and smash something, that's what my insurance is for. If someone else is neglectful and damages my property I don't call my insurance, the other party is responsible. Why should someone have to put a claim in on their own insurance for that?
That's what I meant by "that's what insurance is for" - Canadian Tire's insurance, not her insurance. Sorry that wasn't very clear.
This country seems to be becoming like the US where you sue for whatever you can get and hope the courts award you some money. Was the driver hurt? No. Was CT willing to fix thier mistake? Yes. End of story then, IMO. I do agree they should get her a rental car. Had she been injured if the wheel had fallen off on the highway, then yes, sue for negligence - but that wasn't the case.
I'm still curious if the vehicle required brake work or if it was okay.