@Mike - When you place your order it always asks you for your billing and shipping address.
Image attached.
You ask why that can't happen for debit cards, and that's a great questions. I very much which it could, but that's not the way that merchant account work in Canada. Remember, we don't ourselves charge credit card, we send the info to a credit card processing company, like every business that accepts credit cards. They have their own (government enforced) rules that all merchants must follow. Debit cards work differently than credit. With credit merchants have a way to either charge or only authorize the card. With debit we don't. Sorry but this is true.
We know this, which is why we have a system to check for declined debit transactions and issue refund automatically. I'm attaching a screen shot of 1 of Mike's transactions. He ordered evening one day, was refunded morning, before before our business day starts next day. Second transaction is only minutes apart. Mike I blocked out any of info that can be considered personal. There is only first 2 and last 4 digits of your card there, but I blocked it out anyway.
I'm also including a screen shot of our website just for reference. Look what is says next to billing address and shipping address. This is the registration form.
Lastly, Mike, I believe I apologized to you in our PMs. Believe me, I want nothing more than customer satisfaction. I've worked for AutoPartsWAY since 2005 and I enjoy working here because the owners and managers care about nothing more than customer satisfaction. They themselves go through customer service emails, and every policy they make is to benefit the customers. It really pains me when I see negative comments such as from sailor723, for things that have not in any way been mis handled by our company. I agree, it may look like they have, but if you understand the merchant account system and the limitations it becomes clear that they haven't. Why do you think I'm here? I'm here to provide more service, beyond normal customer service to our customers and ensure that everyone is happy. How many other companies do you know that are joining forums just to keep in contact and get opinions from their customers?
IF you know our company you know our margins are pretty small, but if you want a discount, I can get that arranged. And if you want to place an order, I can help you myself or if you prefer have one of our sales agents call you as well. But please the transaction has to be accepted by the credit card processing company. Which means it has to come back with Success status not Declined status, as your last 2 did.