Thought I'd write an update.
14.5kHmm... where should I start... while I was on vacation in NS my lil' dub decided it's a Volkswagen. And it experienced an ECU glitch. Instrument panel was all lit up even the little LCD display was bugged (everything seemed to work though ie signals, lights), the a/c and recirculation weren't working but the fan was. The windows were working too.
I thought I'll just disconnect the battery wait a few minutes and then reconnect it. But then I thought, hell, I got an appointment for the 16k service tomorrow, I'll just visit the dealer today so they can take care of everything now. So I cancel all my plans for the day and drive to Sydney, 100km away.
45 minutes later, I'm there. All good, the guys there are pretty nice and everything, and after talking with VW Canada they give me a loaner. Much appreciate it as I was staying over a friend's house about 150 clicks away. After I picked up the loaner, I realized that I forgot my iPod in the car... so I had to drive back there and get it. I talk with the same guy again, and he tells me that the car's fine.

There's nothing lit up on the dash, all's cool, although he'll keep it so someone can take a look at it in the morning. Nice.
Next day, I drive back to the dealership to pick up the car, all happy to drive my dub once again, the loaner was terrible.
But wait, there's cat hair in the car and lots of it too.

Oily fingerprints on the dash and on the steering wheel and a large oil drop on the door.

Grab those cleaning wipes! Done. Hold on, they didn't wash the car, but they drove it ~60km through MUD

Ahh... car wash! Good. After that, I checked the oil, coolant, brake fluid levels. All good. Coolant was low and they've added some.
16k Service:
Engine Oil - change (MAYBE - I'm 90% sure it was done)
Windshield Washer Fluid - check level (NOT ADDED)
Automatic Shift Lock - check operation (?)
Brake System - check damage/leaks, pad thickness, fluid level (DOUBT IT)
Wheels - rotate from front to rear (NOPE)
Brake Fluid (CHECK)
So I get back to Toronto and bother to check the tire thread on my front and rear wheels. What do you know, they didn't rotate my tires.

I call VW Canada and the guy's like we'll look into it and contact you tomorrow. Okay great, I don't think the guys there will admit anything but sure, give it a try.
3 days later VW calls back and tells me that, well, the service manager told them the fronts had more tire tread depth than the rears

Are you shitting me? So I go on an tell him WHY that's not possible (FWD car, fronts used for steering, they've never been changed before etc.) but he won't listen. It's not VW Canada's fault, I should talk directly with the Service Manager he says, I call

. Anyways, we don't get anywhere so I'm left with a 16k service that wasn't actually done. $160 for an iffy oil change?

that. And they didn't even set the service reminder to 16k instead of 8k.
I'll go to my dealer next week and see if they can talk directly with VW Canada or the other dealership in NS after they take a look at the car. I want them to reset the service reminder anyways, if they can't do anything, I'll just get some beers and 2 friends to get this stupid rotation done.
Thanks for reading.