Topic: A Honda Salesperson's Perspective in Alberta

[airbalancer]

Didn't Honda provide an extended warranty (7 years 160,000) for the faulty transmissions on 2000 - 2001 Honda Accord, Odyssey and Prelude?

Yes, thats how we got our free transmission.

At least they recognize the problem, and gave a no charge extended warranty on it.

Fun how the daughter tranny is gone on her Odyssey, SIL is a SA at a Honda dealer, no new tranny for them, just over a $2 g bill

Well, Honda wouldn't give us a new transmission at first. They said the problem wasn't bad enough for one (slight hesitation to D, rough downshifts). At this point, we were starting to look at new cars.

We got a call a couple days later from the Honda dealer, and they said Honda Canada decided to give us a new transmission. Kudos to them.

But he is service writer at Honda dealer, and could not get anything from Honda

[xviper]

But he is service writer at Honda dealer, and could not get anything from Honda

Now THAT'S embarrassing and just plain wrong.

[carcrazy]

Well, Honda wouldn't give us a new transmission at first. They said the problem wasn't bad enough for one (slight hesitation to D, rough downshifts).

This doesn't really show that Honda was really concerned about customer satisfaction...but more like they were forced to do it. Kudos? Yeah, to whomever twisted their hand ...