To Whom it may concern,
I purchased a NEW 2009 Dodge Journey SXT in early July. Within the first week, with only 500km on it, we started experiencing problems.
The first time we brought it into the dealership we were experiencing a howling noise from under the vehicle, a grinding noise when turning left, a buzzing noise in the dash when driving 120km/hr, shaking when braking at high speeds and fuel regurgitation/splash out on fill-up.
That was when the odometer read 500km....we are now 4 weeks later and upto 9000km, and have replaced fuel tank for a kinked filler hose, dash clips that were supposed to be the solution to the buzzing but was not. The front cowling which was the 2nd attempt to repair the buzzing, with no success. 2 front rotors were replaced to solve the shaking which actually did fix that issue. The power steering pump was replaced because it was apparently the cause of what they called a "steering honk", but alas, the "honk" is still there.
Now, in regards to the howling noise, they want to take apart the transmission, guessing that that is the problem and try to fix it or possibly replace it. They also want to remove the dash to try to determine where the buzzing is coming from.
So far, our experience with this vehicle is that it looks great on the outside, but it is of inferior quality on the inside. Chrysler wants to keep guessing at what the problems are and waste our time trying to fix it. This car is quite obviously a lemon....there is no doubt about that. They refuse to admit it.
No wonder New Domestic manufacturers outsell North American products. Wake Up!!! Start producing a better quality vehicle and maybe Canadians will become loyal again to domestic vehicles.
Dan Fournier
Guelph, Ontario