The garage says it's normal, due to the metallic brakes they use now (vs. asbestos) - is this really normal??
I think your problem is you got the wrong type of pad. Semi-metallic are the noisiest of any pad. Never use them myself.
There are basically 3 types of pad material: non asbestos organic, semi-metallic, and ceramic.
Organic: this type of pad is made by mixing nonasbestos fibers, such as glass, rubber, carbon, and Kevlar, with filler materials and high-temperature resins. These pads are softer and create less noise, but they wear faster and create more dust.
Semi-metallic: This formula, containing about 30 to 65 percent metal, typically includes chopped steel wool or wire, iron powder, copper or graphite mixed with inorganic fillers, and friction modifiers that bond all the ingredients together. These pads are more durable and have excellent heat transfer, but also wear down rotors faster, have intrusive noise characteristics, and may not perform as well under low-temperature conditions.
Ceramic: Problem with ceramic is that sellers can have only 5% ceramic content and claim they are ceramic so knowing Brands is critical. They are generally quiet and cleaner than organic and semi-metallic.