Chrysler's new trend: 3 brands, 1 location
Automaker hopes bigger outlets with fuller product lines will increase sales.
Eric Morath / The Detroit News
BLOOMFIELD HILLS -- With a child care area, full-service cafe and Wi-Fi, the spacious Golling Chrysler Jeep Dodge on Telegraph boasts amenities more akin to an upscale mall than a traditional auto dealership.
The 3-year-old store represents Chrysler LLC's vision for the future of its retail network: A single store that sells all three brands -- Chrysler, Dodge and Jeep -- and offers an inviting atmosphere that heightens each nameplate's appeal.
Chrysler's goal to narrow its stores into a single channel has gained momentum in the past year, after nearly a decade of starts and stops. The Auburn Hills automaker's latest effort, dubbed Project Genesis, appears to be succeeding, in part, ironically, because the industry is failing.
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Falling automotive sales -- especially among trucks and SUVs -- and Chrysler's goal to thin its product lineup of overlapping vehicles are two major factors that have hastened the process, pushing some dealers out of the business and others looking to expand, said Steven Landry, Chrysler executive vice president for North American sales.
"As overall volumes shrink, dealers realize that there are not enough sales for everyone," he said. "The bigger dealers, with more (volume) and a full product line are more likely to be successful."
The automaker trimmed 196 dealers from its ranks nationwide in the past 12 months; at the same time, 70 Genesis stores have been created. Now, 58 percent of all Chrysler stores sell Chrysler, Jeep and Dodge vehicles.
Unlike with previous consolidation efforts, Chrysler is eliminating overlapping products, so that a dealership may not offer a midsize SUV in more than one brand. In the future, a dealer who wants to offer a full line of products will have to sell all three brands.
Landry and others contend tri-branded stores will have more sales and will be more profitable, allowing dealers to afford some of the sparkle and business-building amenities that Golling boasts.
Efforts to trim the number of dealers and ensure the remaining are profitable is essential for Chrysler and Detroit's other Big Three automakers as they fight to retain market share against foreign competitors, said Paul Melville, an automotive specialist with Grant Thornton LLP.
The typical Dodge franchise sells 378 units a year. In the same period, the typical Toyota dealership sells 1,800 vehicles. Ford Motor Co. and General Motors Corp.'s best-selling brands average fewer than 600 vehicles per dealership annually, according to the National Auto Dealers Association.
"Consolidation is definitely the right thing to do," Melville said. "Chrysler would much rather have one really good dealership in a certain area than four poor ones."
A combination that works
Over the course of a decade, Bill Golling was able to consolidate his Chrysler-Plymouth dealership with nearby Jeep and Dodge dealers on Telegraph. He has turned the site of a former movie theater into a 14-acre retail center.
Since then, Golling has posted rising sales, with more and more customers walking through the doors under the windowed arch Chrysler hopes will become a signature of its new stores.
In 2004, the last full year in which Golling operated two separate dealerships, he sold 4,334 vehicles. In 2007, his business grew to be one of Chrysler's largest stores, selling 6,175 vehicles.
"When you sell all three brands and something gets hot, you have the flexibility to move with the market," he said.
Combining as many as three dealerships into one, however, often takes a seven-figure investment, and it's something the automaker cannot force because dealers operate as independent businesses.
Some dealers are having more trouble consolidating or are reluctant to do so.
Alan Helfman, who owns separate Chrysler-Jeep and Dodge stores in Houston, said consolidating to one location would cost him sales because some customers wouldn't be willing to drive farther and would have choices of other car dealers along the way.
Other dealers have had difficulty consolidating because some Chrysler franchises have paired themselves with other automakers' brands to offer a full lineup. State franchise laws often prohibit Chrysler from forcing consolidation of nearby dealerships.
Ford and GM follow suit
Like Chrysler, GM and Ford are taking steps to trim their dealer network.
In the past nine years, GM has successfully consolidated its Pontiac, Buick and GMC dealers into a single channel; 80 percent of those brands' sales now come from unified dealerships. That's up from less than 50 percent in 1999.
As Chrysler intends to do, GM realigned product offerings to prevent overlapping. Buick, for example, once offered eight vehicles, including an SUV and minivan. Today, it sells just two cars and a crossover.
While Ford is not looking to combine its Ford, Mercury and Lincoln brands into single dealerships, the Dearborn automaker is working to consolidate multiple dealers within the same metropolitan market, said Ford spokeswoman Marisa Bradley.
"Those dealers who are one channel have higher margins and higher throughput," said Joe Chrzanowski, GM's executive director for Dealer Network Planning and Investments.
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