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Author Topic: Rut Ro II tires  (Read 7925 times)

Offline Snowman

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Rut Ro II tires
« on: April 04, 2007, 10:26:08 am »
Morty…… it is time to re-shoe Rut Ro and I would like some repeat customer pricing  :-*  for either Bridgestone SO3 or Good Year F1 225/45 R17’s. Also what can you do for me for winter tires for my OEM wheels?
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Offline Snowman

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Re: Rut Ro II tires
« Reply #1 on: April 09, 2007, 12:47:28 pm »
HELLO!
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Offline mrthompson

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Re: Rut Ro II tires
« Reply #2 on: April 09, 2007, 01:58:18 pm »
DMY.   :)

Don't mess yourself.
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Offline Benhaze

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Re: Rut Ro II tires
« Reply #3 on: April 09, 2007, 02:48:59 pm »
I'm still waiting for Morty to answer a question since 11/11...  :P  ::)
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Offline Snowman

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Re: Rut Ro II tires
« Reply #4 on: April 10, 2007, 04:32:42 pm »
Quote from: Benhaze on April 09, 2007, 02:48:59 pm
I'm still waiting for Morty to answer a question since 11/11...  :P  ::)

:censor: him. I guess I will spend my $2k locally then.
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Offline dorin

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Re: Rut Ro II tires
« Reply #5 on: April 10, 2007, 04:49:32 pm »
Snowy, are you really sure you don't want Good Year F1 DS3s in 215/45R17?  ;)
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Offline Snowman

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Re: Rut Ro II tires
« Reply #6 on: April 10, 2007, 04:54:46 pm »
Quote from: dorin on April 10, 2007, 04:49:32 pm
Snowy, are you really sure you don't want Good Year F1 DS3s in 215/45R17?  ;)

You still have them? I like 225's but if the price is right!
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Offline dorin

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Re: Rut Ro II tires
« Reply #7 on: April 10, 2007, 08:03:01 pm »
Quote from: Snowman on April 10, 2007, 04:54:46 pm
Quote from: dorin on April 10, 2007, 04:49:32 pm
Snowy, are you really sure you don't want Good Year F1 DS3s in 215/45R17?  ;)

You still have them? I like 225's but if the price is right!

Yup, still have them.  I bought them as a spare set, but given how little wear I put on the first set last summer, I don't think it's all that reasonable to keep them in the basement for the next 4 years.

I'm PM'ing you.
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Offline davidm

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Re: Rut Ro II tires
« Reply #8 on: April 10, 2007, 10:22:15 pm »
Quote from: Snowman on April 10, 2007, 04:32:42 pm
Quote from: Benhaze on April 09, 2007, 02:48:59 pm
I'm still waiting for Morty to answer a question since 11/11...  :P  ::)

:censor: him. I guess I will spend my $2k locally then.

You could actually email or call them.  They answer promptly and efficiently - though usually Arch.
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mdxtasy

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Re: Rut Ro II tires
« Reply #9 on: April 10, 2007, 10:43:46 pm »
Mort is a busy guy.  I know he tries to get online and he does try to catch all the threads, but he doesn't.  I gave him a call and received nothing but exceptional service. 
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Offline rrocket

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Re: Rut Ro II tires
« Reply #10 on: April 10, 2007, 11:47:02 pm »
Nope....If they have a forum here they sponsor, they should monitor it.  I'm one of those "online" customers.  If I don't get a reply from an online store/forum..scrw them..I'll go to the next.  It's akin to someone not answering their phone or replying to e-mails....
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mdxtasy

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Re: Rut Ro II tires
« Reply #11 on: April 11, 2007, 12:27:01 am »
You do what you can to provide the level of customer service that one expects nowadays.  With the sponsorship, Mort does have the floor in giving advice and selling his services to the membership here.  However, this is but one avenue of answering customer requests.  With spring coming and the new tires for summer coming in, I am sure he's gearing up his warehouse to be ready for the summer sell season. 

Mort has always been responsive and he does try to get to all the forum threads, and given his spectacular customer service from his years of service here, I'd take a little initiative and send an email and/or phone.  A post on a forum can be lost sometimes....so a direct method of communication with Mort can be tried. 
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Offline rrocket

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Re: Rut Ro II tires
« Reply #12 on: April 11, 2007, 12:47:50 am »
Sorry...I feel if you can't keep up with your online presence, then take it off.  There are those of us who shop almost exclusively online.  And customer service ONLINE is as important to me as customer service via telephone or in person is to you.  You prefer telephone..I prefer internet.  Why can't we receive the same level of commitment to customer service on both?

For whatever reason he was able to post to another thread at about 11:40pm...but not this one???
« Last Edit: April 11, 2007, 12:52:10 am by rrocket »
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mdxtasy

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Re: Rut Ro II tires
« Reply #13 on: April 11, 2007, 01:07:13 am »
Customer service is very important in building a reputable business.  No question about that and all avenues should be taken care of at equal levels.  I am not going to speculate as to why Mort hasn't responded, but like I said before, Mort has always been helpful.  One has two choices in this situation, spend the effort to find another means to communicate or spend the effort to find another vendor. 
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Offline HeliDriver

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Re: Rut Ro II tires
« Reply #14 on: April 11, 2007, 01:09:09 am »
Not sure what all the fuss is about.  ??? Why not just call or email TireTrends directly if you have a specific question/request you'd like to have dealt with?

To me, the forum is more for general questions and for kicking around ideas. Once you're at the point of actually making a purchase, seems to me that it's more appropriate to conduct your business in private - either by email or telephone.

Anyway, I've made three separate purchases from TireTrends over the years, and have always received great service. If you absolutely need to have an answer right away, why not just pick up the phone?  ???
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mdxtasy

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Re: Rut Ro II tires
« Reply #15 on: April 11, 2007, 01:10:47 am »
Exactly. 
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Offline rrocket

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Re: Rut Ro II tires
« Reply #16 on: April 11, 2007, 01:36:39 am »
Picking up a phone defeats the purpose of having an online "store".  That's kinda the whole point of an online store..no?  If I want to pick up the phone to buy something, I won't go online...I'll get a phone book...
« Last Edit: April 11, 2007, 01:38:54 am by rrocket »
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Offline HeliDriver

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Re: Rut Ro II tires
« Reply #17 on: April 11, 2007, 01:46:06 am »
There's always email, then.

I don't know about you, but when I send an email, I generally expect a response within 24 hours. If I need an answer sooner, then it's pretty hard to beat the ol' telephone.

I've dealt with large companies in the U.S. that offer live chat with customer service reps, and I agree that it's nice, but I can't see that being economically feasible for a smaller Canadian outfit such as TireTrends. Especially if their goal is to keep prices reasonable, which is what I'm usually most concerned about when shopping online.

One other point... this forum isn't an "online store", it's simply a place to gather and exchange information. If TireTrends isn't responding to orders placed through their website, that's one thing. If Morty isn't here on this forum 24/7 to answer everybody's every little question, well, to me that's not such a big deal.
« Last Edit: April 11, 2007, 01:53:39 am by SiRCivic »
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Offline Snowman

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Re: Rut Ro II tires
« Reply #18 on: April 11, 2007, 07:45:01 am »
I got on the phone with some local tire dealers and can get them cheaper and that includes mounting and balancing.
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Offline airbalancer

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Re: Rut Ro II tires
« Reply #19 on: April 11, 2007, 08:58:09 am »
I see part of the problem is that some times when people work for big companies they do not understand that little guy only has 24 hours a day to do all their work and be with their families
Estimating, sales calls, paper work and doing the job takes up a lot of time
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