I aim for quality not quantity.
So how is it that you find yourself peddling VW's?

Extremely high quality!
Tiny gaps between panels!
Galvanized panels!
Soft touch materials, minimal use of hard plastic.
Heavy metal in the doors.
High safety ratings!
....
The list goes on.
Reliability???

When you put the latest technology (mechanical/electrical) the chance of failure is always higher.
Do you want the latest technology, or old done and proven stuff?
Why do some people need fridges that have TVs and can remind the user that eggs are running out? But some just need a metal box that keeps things cold.
There is no such thing as the absolute best car, but a "good" saleperson should always be able to sway a customer in a certain direction.

Are you following me, already?

Oh I've been following you all along. I'm simply trying to wrap my mind around the notion that VW is somehow a premium marque that exemplifies quality.
Make no mistake, I belive them to be a fine automaker with some interesting product. I couldn't in clear conscience however, put them in the same quality category as either Honda or Toyota. IMO, VW is a manufacturer that polarizes it's cusotmers. Many remain brand loyal, while others eschew it for something else, typically something that is more reliable.
For what it's worth, I haved owned a VW previously.
Btw, the new GTI DSG is one sweet car