Author Topic: 2003 Hyundai Owners - Would you buy again?  (Read 26426 times)

Pixie

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2003 Hyundai Owners - Would you buy again?
« on: August 10, 2003, 01:42:43 am »
 Wondering if there are any 2003 Hyundai model owners who care to share their experience with these vehicles. Would you make the same purchase decision if you could do it all over again?

Am particularly interested in hearing about the Accent GL and the Sonata GL V6.

Offline slove

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« Reply #1 on: August 11, 2003, 01:36:41 pm »
 I just recently came off a 1999 Hyundai Tiburon lease, during which time I had no mechanical difficulties, just a few interior bruises due to the overwhelming amount of Korean-grade plastics.

I will advise you, however, on the Financial Service company that Hyundai uses to lease or finance a new car - FinanciaLinx Canada. I have had nothing but grief (and still having) over the end of lease terms over my car. And, I can assure you that I am one that meticulously maintains my vehicle. Where I have found fault is the inconsistency in their policies, and procedures for that matter, in assessing an end-of-lease return. There isn't the greatest amount of equity in a Hyundai, and I strongly believe that this Financial company is attempting to recoup costs.
Needless to say, I would certainly buy another Hyundai, but never if Hyundai Canada continues to deal with FinanciaLinx. And I'm not the only one...
The History - 11' Volkswagen GTi| 08' Acura CSX Type S | 06' Honda Civic EX | 03' Nissan Altima 3.5 SE | 99' Hyundai Tiburon SE | 85' Toyota Supra

Offline neil

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« Reply #2 on: August 11, 2003, 02:10:25 pm »
 What are they charging you for?  Financialinx has begun using an independant end of lease company to evaluate charges.  We used them at Chrysler and they were horrible.  Just make certain it is Finx and not the dealer that is giving you the bum steer.  The dealer may be using it as opportunity to effect more $$$ from the new deal if possible, when they themselves are buying out the car. (not returning to finx)

Offline wing

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« Reply #3 on: August 11, 2003, 02:26:48 pm »
 Phew, I was worried about end of lease return, it was another one of my reasons to end my lease early with a takeover.

Nothing was wrong with my car, almost mint except for 1 scratch at the back under the spoiler.  I had the dealer replace all the broken crap before my warranty expired.


Offline neil

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« Reply #4 on: August 11, 2003, 02:45:04 pm »
 HaHaHa!!!!! Jamesbe, I guess they weren't all bad eh?

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« Reply #5 on: August 11, 2003, 02:58:03 pm »
 Oh, I neglected to say "nothing wrong cosmetically"

:)

No the tib wasn't THAT bad, but the constant replacement of wheel bearings was disheartning.  The constant rattles and sqeakes in the roof and suspension were annoying.  The fact that my windows would randomly not come back up (probably just dust in the switch).  

I'm not sure how both my door panels cracked, but they were replaced under warranty as well as my shifter knob that was cracked.

I will admit though, the car got from A to B and never broke down.  The closest was the O2 sensors which required me to rev the engine to eliminate a stall.

Offline slove

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« Reply #6 on: August 11, 2003, 02:59:03 pm »
 FinanciaLinx I believe uses AutoVIN who in turn sends out their field managers to evaluate vehicles. The communication between AutoVIN and FinanciaLinx is a joke at best, as is their combined knowledge in customer service.  

Pouring through the original lease contract and subsequent information mailed to me from FinanciaLinx prior to my end-of-lease evaluation was very deceiving - example - the usual 'normal wear and tear items' will be excluded from any additional charges. Fine. However, when the field manager shows up for an evaluation with a digital camera and 45 minutes of my time (this is a 4 year old car) and in turn assesses me for over 10 stone chips on a hood, 2 dings spanning more than .5" (they were both 1" - not unreasonable for time period), .25" interior door crack (again, a result of normal door opening and closing - manufacturer defect), 3 tires that needed replacing (judgement call really - they were borderline) - even though you couldn't return the vehicle with mismatched tires, and other minor scratches all enhanced by this needlessly thorough inspection - all in all $2000 worth of damage!
 
Any explanations that I have requested about their policies have come back with a 'take it or leave it' attitude. My biggest beef is that none of this 'criteria' is presented ever to the consumer until 90 days from the return date. The make, type of car is not taken into account, nor is the general care or maintenance that has been put into the car. I would never have leased with this company if I knew all of this up front - and there is no way of knowing because it is made up as they go along.

My car went straight into the auction, which means none of what I paid out will ever go back into the car. The dealer can't do anything about the car either - it is completely Hyundai Canada's decision to use this provider. The dealership I dealt with is losing business and has received a lot of complaints as a result. I have had two leases prior to this, and have never had to worry about the end-of-lease. I was also fortunate enough to have access to an industry pro who helped with the repairs. I have been put off leasing for life - finance is the only way for me now.

Offline wing

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« Reply #7 on: August 11, 2003, 03:30:06 pm »
 Yikes!  Those sounds like normal wear and tear to me.  They CANNOT expect a 4 year old car to not have a few dings and stone chips, COME ON!

This is really part of the reason I wanted out of the lease.  I didn't want to put ANY money into a car I am essentially renting.  I already had put new tires on so that wasn't going to be an issue.  I'm sure new brakes would have to go on before I returned it as I was down to 4 mil left and 2 mil is the in-service limit.

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« Reply #8 on: August 11, 2003, 03:59:38 pm »
 That is normal wear and tear.

That's the difference between using a captive finance company like GMAC, Ford Credit, etc. They at least have a vested interest in getting you to get another one of their cars. An independent company like Flinx really doesn't care if you get another Hyundai or not.

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« Reply #9 on: August 11, 2003, 04:23:47 pm »
 Again my in my Chrysler days we had horrible experience with an independant, ITC.  Door dings and stone chips aside, the worst example I recall was over the bumper of a Dakota.  The owner had a bumper mounted ball (for which the bumper is designed) installed and the subsequent trailer use had put scratches in the black paint in a nice circle around the ball. $300 bill from ITC.  I grabbed some black spray paint and for nothing got it reassessed with no penalty.  I learned then to advise customers to save some money by investing in some minor cosmetic repairs.  Touch up paint on the chips and maybe a Dent clinic visit for door panels.  You can always have it done yourself for cheaper than they assess the damage for.
What suprises me more is that the dealer didn't want to just buy the car.  Did you replace it with a Hyundai?  As an import dealer very few of our cars go back to the lease co.  Most cases the customer has equity, and they either buy it out themselves or we take it for our inventory.  When we do that the lease co and subsequent inspection is moot.

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« Reply #10 on: August 11, 2003, 05:38:20 pm »
 The buyout for the tiburon was around $10,800. At the auctions, around $8,000. There was just no money in this car. Great for back and forth to school at the time, disastrous as an investment.
 
If I could do it over again, I would have saved money by never performing the scheduled maintenance on it. That was never questioned in the evaluation, so where's the incentive to upkeep the car? I would have only done enough to keep a good warranty standing.

I have since financed a Nissan with Nissan Finance (a captive finance company as Sterling advised). Pretty cut and dry, extended warranty and all. I feel like I own a car for a change, as opposed to looking over my shoulder all the time.

Offline neil

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« Reply #11 on: August 11, 2003, 06:14:18 pm »
 $10800 is Clean Black book for that car.  $8000 is below rough. The book is drafted from Auction prices... Some dealers still don't like to touch Hyundai's.  Too bad they didn't give you a fair appraisal.

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« Reply #12 on: August 11, 2003, 07:22:14 pm »
 Believe it or not, common practice.  Manufacturers used to look the other way, just take the car back. Perhaps at that time, using they're own $ to subvent the rates.  Well it cost some manufactuers, (like Chrysler with their mid-nities bought up residuals and low rates) millions.  So what happens? the banks stepped in to do it better. If you've leased I would recommend taking the vehicle into the dealer and asking for a lease-end assessment a few months before turning it in.  If it comes out that your going to owe big $ maybe you can work out a deal with that dealership or another to take your car now.  The negative equity can then be rolled into the next.  Perhaps they're willing to give you some good coin on the trade to sell the new.  Never know. See what they say and ask them to be honest.  Find a dealer group that owns multipule stores including your brand.  You can basically trade the car in at any of the dealers stores, and they will send it back to Hyundai, or buy it for the used car dept.   Few months out and want to know your buyout?  Grab your contract, take your residal and add the number of payments left and your there. Don't forget about your security if you put one.    Every dealership has a template given to them by the finance company taking the car back.  Your problem had nothing to do with Hyundai Canada, and everything to do with Financial Lynx.  That Hyundai had the right price when you bought it.  That "right price"  has to come from somewhere.  Many manufacturers use third party financing sources to provide subvented rates.  Ie. Use a bank operating as "X" company to provide lease rates lower than prime to encourage customers to enter the buying cycle.  The subvention $ is built into the price of the car you buy.  It's basically advertising $ used to show you a low lease rate.  That company makes the money interest that is being bought down.  You ever hear the phrase "no such thing as a free lunch" well they're really isn't 0% financing.  The consumer is paying for it.  If the banks offered standard interest rates, and no subvented finance corp's existed, cars would be cheaper plain and simple.  But, strong marketing creates strong markets so we have what we have.  Have you ever heard of a bank in Canada losing $ lately?   Well do you really think the captive finance company who owns the loan/lease on your car really gives a sh*t if you buy another Hyundai or do they care more about losing $1 at the auctions.  I think we both know the answer.  Caveat Emptor, and your Johnny H is at the bottom of the contract.  Hyundai doesn't car either because of economies of scale.  How much marketshare has Hyundai gained in the past 4 years?  What should be mentioned is that what goes up must come down, and it looks like a bubble is about to burst.  Leasing seems to have fallen out of favour with many people for exactly the same reason.  So what's a manufacturer to do?  Well, leasing rates go up, finance rates come down and the consumer buys their next car and swears never to lease again, but as the bull market turns bear and interest rates rise, consumer spending will decrease but the auto market soliders forth.  We now are in a payment driven society, and if it's payments we need, the banks will find a way for us to buy.  Oh and another thing, I made reference to the fact in another thread that the lease is still the sole resonsibility of the orginal leasee even if it is transfered to a new party and that party has done a credit ap.  Well some places true, others no.  Read your contract carefully, they're is a Caveat that asks you to get a written release.  You are then absolved.  Remember that the bank would prefer it if the paper trail was as long as possible.  The original leasee is on the original document and without a waiver from the finance co. stating that your absolved, they will come after you first.  On a side note, it would also not be wise to withhold paying lease-end charges when you get the letter.  It may say Hyundai Canada Credit or Subaru Canada Credit at the top, but those are just operating co's.  You are actually withholding payment on loan's due to a bank.  No different from skipping mortgage payments/Visa bills because your mad at your bank.  Bad Idea.  They will send it to a collection agency, and they can place a lien on you.  You may have the best credit in the world and believe you've been wronged, and decide to withhold payment until that company sorts it out, the bank won't and credit you've taken a lifetime to build will be destroyed.  I have some friends in one of these captive finance co's and they have told me this is happening more and more (lease-end charges) and people with great credit and jobs ignore it, until they get an R9 on they're record.  Would a bank care about this?  Not really, why?  Because now you don't qualify for 0%, only high interest loans.  Vicious circle.  Sorry to be so cynical, I would hate to see a good person's credit go down the tubes over this so I thought I would rant.  Sorry

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« Reply #13 on: August 11, 2003, 08:09:12 pm »
 Eax, we'll I'll give Financial lynx credit for one thing.  My lease transfer is a complete transfer and totally absolves me from responsibility on the lease.

There was one paragraph in the lease transfer that stated "I hereby withdrawl all interest in this lease and transfer all interest to "person a"".

Basically something like that, it even went into detail that I could no longer ask for the car back or claim the car is mine in anyway, it was a complete transfer :)

Hope the guy doesn't get screwed to bad at the end.

Buyout was $11,800 on the 2000 Tib, since black-book was lower NOW than 11,800 I was totaly up s**t creak.

I took my losses and gave the guy 3 months free and paid the transfer costs.

Offline slove

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« Reply #14 on: August 11, 2003, 09:21:53 pm »
 EAX,

I requested an evaluation a few months before my last payment, and the above writings was the result - I attempted to have my dealer buy out the car, other dealers buy the car, FinanciaLinx to show some leadway, considered selling it privately - nothing prevailed. But that's my point here - they grabbed and squeezed because they have the power to do so.

And, Hyundai Canada is at fault because they employ the services of FinanciaLinx - the dealer has nothing to do with it. There was no money in the car - period. There is absoulutely nothing I could do here but succumb to FinanciaLinx's evaluation.

I signed a contract understanding that I would be responsible for normal wear and tear - not a list of hidden criteria I had to adhere to when it was too late.

Offline neil

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« Reply #15 on: August 11, 2003, 09:29:43 pm »
 I have to say I am suprised.  My suprise I guess stems from our success in this marketplace for used vehicles.  For sports coupes used the Tib's are going great.  We can't get enough here of product so we are buying them out of Ontario from a leasing company.  We just bought a 2000 with 60k for $11100.00.  By the time we ship it here and safety it etc we are in it for over $12000.00  We have no problem profiting nicely on these units.
We used to stay away from used Hyundai's like the plague.  Not because they were poor cars but there was no market perception for the brand.  Within the last 18 months that has changed dramatically, in part due to Hyundai's recent sales and quality success.  More and more are putting it on "the list".  Tib's especially do well as it is an affordable "sports" car.  Much cheaper than Celica or Integra and direct competion to Cavaliers and Sunfires on the used market.
I shouldn't be to suprised though, when some dealers still use the fax to do financing....That is so early 90's right Jamesbe??? :)

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« Reply #16 on: August 12, 2003, 08:03:15 am »
 LOL, yeah.... an ENTIRE day for finance approval via FAX!  WTF??  Get with it.

Largest Mazda dealer in Ontario!

Actually they do computerized banking with another bank, just BMO was paper.

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2003 Hyundai Owners - Would you buy again?
« Reply #17 on: August 12, 2003, 12:38:00 pm »
 Finacialinux issues?  I am a bit scared now.  I have a lease on a 2001 Sentra.  In the first year I had an accident which cost about $5000 to fix, on top of all of this, I have a lot of little stone chips on my car.  What is the best solution?  I don't want to get screwed at the end of my lease with a huge bill...

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« Reply #18 on: August 12, 2003, 01:10:16 pm »
 Are you dealing with Nissan Finance or FinanciaLinx?

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« Reply #19 on: August 13, 2003, 08:09:30 am »
 finacialinx