Author Topic: Car Salespeople... Scum of the Earth?  (Read 2602 times)

Offline pg2676

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Car Salespeople... Scum of the Earth?
« on: March 21, 2006, 11:00:55 pm »
     Every year they publish that list of most trusted and untrusted professional positions, and every year the results are pretty close to the same.  Firefighters, Doctors, and Police are at the top of the "Trusted" list, while  Politicians and Auto Salesmen are topping the "Least Trusted" professions.
     Further enforcing the selection of the Auto Salesman rating was the experience I had earlier this evening.  Their was a large multi-dealership used car sales at a local arena that I decided to take peek at, as today was the last day it was on.  Looking around, I found two cars that caught my eye; a '05 Chrysler 300 with 37K and a '05 Camry LE 4cyl with 18K, both in new condition and sitting side-by-side. No prices in the window as this seems to be standard practice at these local sales (one of my peeves!). A salesman happened to walk by while I was looking and asked if I had any questions.
"What's the sticker price on these two?" I asked.
"How much can you afford?" He asks.
"Who cares what I can afford, what is the price?" I reply.
"We don't put pricies on vehicles during a sale." He says.
"OK, I want to pay $250 per month for this 300." I reply.
"That's too low for this car." He replies.
I then reply, "So if $250 is too low, then their is a price that you won't tell me until you figure out how much you can squeeze out of me?!  $0 is how much your getting from me, now!"

     Do these people go to school to learn how to pull this crap?! As far as I'm concerned, it's salesmen and the dealerships that employ them that give legitimate auto salespeople a bad rap.  Do not give these types of dealers your business!!!

PG2676



Offline G0dspd

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Re: Car Salespeople... Scum of the Earth?
« Reply #1 on: March 21, 2006, 11:19:09 pm »
Bitter!  :rofl2:
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Offline B2

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Re: Car Salespeople... Scum of the Earth?
« Reply #2 on: March 21, 2006, 11:53:31 pm »
I've had similar experiences.  I don't consider myself a good negotiator (in fact, I'm a bad one), and I'm not really good with my money.  When I leased my car, I probably paid too much.  But what are you gonna do?

It's easy to label car salesmen the scum of the earth.  Oh, and by the way, I am NOT a car salesman or any kind of salesman.  Nor do I even know any.  Car salesmen, which if I understand correctly, work largely on commision.  The more they sell, the more they're paid.  For me, that's a hard job.  If you're a car salesman, and you wake up on the wrong side of the bed, you still must try to put on a smile and be nice to the customer.  If you have a bad week (or month) and don't sell much, you might have trouble feeding your family and making your mortgage payment.  That can be stressful.

A car dealership is in the business of making money.  They need to make money.  They need to run their operations, pay emplyees, and make a profit at the same time.  Therefore, the more money they make per sale, the easier it is to run the business and be successful.  It seems like a lot of people want to buy a vehicle for factory cost price or close to it.  I don't think that's reasonable.  In fact, that bothers me more than the salesmen themselves.  It's like people who want lower taxes, but then complain about lack of healthcare, education, and city improvements.  EVERYONE tries to squeeze as much as possible out of their income taxes.

I'm not saying people should willingly fork over their hard-earned money to a car dealership as the salesman sees fit.  But some people expect a lot for nothing.  Salesmen are not 'the scum of the earth'.  They're just civilized people trying to make they're way through life.  As an outside observer, I see 2 major rewards of being a car saleman.  1) The satisfaction of making a sale (or the satisfaction of accomplishing your task).  And 2) the chance to make some money in order to provide for your family, try for an early retirement, buy a nice house, etc...  I bet the money making is a larger motivator.  No doubt though, since we live in a society of capitalization, and wealth is held as a high commodity.

So the individual salesman uses his learned tactics to make money from the customer, in order to better the outcome of the dealership and his/her personal (financial) success.  I'm an artist.  I make my money by creating visual imagery.  I use my learned tactics to fool the observer's eye into believing an attractive image, or to evoke some kind of emotion.  People pay for this when they buy videogames and watch movies.  Am I the scum of the earth?  For using my skills to 'fool you' into giving me your money at your discretion?  I'm not forcing you to give me your money.  You do it willingly.

I'm not trying to justify the sometimes questionable tactics of a car salesman.  Your above dialogue seems like a textbook example of how a salesman tries to find out how much you are WILLING to spend, and can adjust the vehicle price accordingly.  If the dealership's initial sale price was less than you're spending allowance, they have some room to make money.  So why do salesman do this?  Read my above paragraphs.

Sure, there's some scum salesmen out there who will try to rip you off.  These are the kind of people who will fudge vehicle history records and roll back odometers.  But I bet there are more decent ones who are really trying to help the customer.  Sure, they're gonna try to make money.  But thats their job.  What else do you expect.

As I mentioned above, I feel I paid too much for my car.  I didn't over pay, and was not rip-offed, but I paid the full amount.  Do I kick myself everyday for not getting a great deal?  No.  By my calculations, if I would have negotiated for a better deal I would have been paying maybe $15-$20 less per month.  That's not a lot.  It's only money.  It means one less dinner out per month.  Or one less trip to the movies per month.  I don't make a lot of money, but I wouldn't really notice the difference.  Maybe I say this because I'm one of the last remaining persons in this country who doesn't value his money more than life itself.  Money can be made.  There's a sea of money out there if you really want it.  I have learned some lessons from buying a new car.  My next purchase will be more informed.

So I guess to answer you're question: No, I don't think salesmen are the scum of the earth.  The scum of the earth are those who willingly participate in organized crime.  There's a lot more organized crime than people think, and it's damaging our good nation.

B2

Offline Lenard

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Re: Car Salespeople... Scum of the Earth?
« Reply #3 on: March 22, 2006, 12:16:45 am »
Really if you were to think about it anything to do with a car, has a lot to do with a person being taken advantage of!Car Insurance, gasoline prices, mechanical repairs ! It's like the wild west.

Offline pg2676

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Re: Car Salespeople... Scum of the Earth?
« Reply #4 on: March 22, 2006, 12:24:20 am »
I've been in sales most of my life. It's how I feed my family, and commision is a portion of the method in which I am paid.  I'm sorry, but if I was asked for a price on a product by a customer and asked him "How much can you afford?", my family would go hungry and I'd be out of a job!

Offline 84im

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Re: Car Salespeople... Scum of the Earth?
« Reply #5 on: March 22, 2006, 01:36:42 am »
There's good and bad in all professions. 
« Last Edit: March 22, 2006, 01:56:42 am by 84im »
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Offline si

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Re: Car Salespeople... Scum of the Earth?
« Reply #6 on: March 22, 2006, 02:59:56 am »
I feel like I'm walking into Future shop electronics when I go to a foreign dealership.

Offline Snowman

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Re: Car Salespeople... Scum of the Earth?
« Reply #7 on: March 22, 2006, 05:43:01 am »
I have probably experienced 3 auto sales negotiations that have been pleasant in 25 years of buying cars. I dred having to deal with sales staff that know less about the cat than I do and the hours of shovelling BS to get to a point which could have easily been established up front.

My last experience was probably the best as the Salesman is a moderator for the Toronto Subaru Club fourm and it took only minutes to get to the point where I wanted to be. They made an offer, I countered, and they accepted.

Offline boytoys

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Re: Car Salespeople... Scum of the Earth?
« Reply #8 on: March 22, 2006, 06:37:40 am »
deleted for space saving..s
B2

Your statements are so true. you have depth and are very considerate.  Everybody has to make a living. There are lots of good car salesman out there..
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Re: Car Salespeople... Scum of the Earth?
« Reply #9 on: March 22, 2006, 07:39:57 am »
Some salesmen seem like decent people caught in a nasty industry. They follow the norm for trying to make a sale but I sometimes get the feeling they don't like doing it that way. Only some.... Some salesmen could be flung off the earth at great velocity and wouldn't be missed.

Offline Turbo Bob

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Re: Car Salespeople... Scum of the Earth?
« Reply #10 on: March 22, 2006, 07:50:51 am »
I have probably experienced 3 auto sales negotiations that have been pleasant in 25 years of buying cars. I dred having to deal with sales staff that know less about the cat than I do and the hours of shovelling BS to get to a point which could have easily been established up front.

My last experience was probably the best as the Salesman is a moderator for the Toronto Subaru Club fourm and it took only minutes to get to the point where I wanted to be. They made an offer, I countered, and they accepted.


Too right Snowy!

These days I seem to know more about everything I buy than any sales people...  It's scary when it comes to something as major as a car purchase, but at least if you go in fully tooled up with knowledge, you'll know when they are B'S'ing...
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Offline toolatecrew

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Re: Car Salespeople... Scum of the Earth?
« Reply #11 on: March 22, 2006, 08:44:20 am »
Having been a car salesperson in the past I can say that "carsales people" are not the scum of the earth. Some sales people I have met could be considered "scum" but they likely would be scum if they were selling vacuum cleaners or tires or whatever.

I can assure you not one of the clients I work with today considers me scum (I don't sell cars anymore). I highly doubt someone changes from scum to nice person the second they get a pink slip from the dealer.

I place the blame for scummy behavior almost 100% on the dealership. People do what they are MOTIVATED to do. If you pay a person based on a survey that says how nicley they were treated they will be nice. If you pay them on how much over invoice they sell a car for they will do whatever they can to sell a car and get as much over invoice as they can. If you pay them based on how many units they sell they will sell as many units as they can regardless of price.

Its not even just the monetary incentives. In the example in this thread I'll bet that the salesperson didn't come up with the whole "we don't put prices on sale cars" thing by himself. The dealership decided to use it as a tactic and he was INSTUCTED what to say. If he was caught saying "our price fo it is X" by his manager he'd probably get fired.

People do what they have to do to keep their job and survive. I was fortunate. I was in a position i could leave car sales and do something else and survive. others are not so lucky. I left because I felt like scum executing the tactics we were trained (heck they sent us on a 3 day course and brough paid consultants in to do it) to use.

I don't buy the dealer is a business and has to make money angle. There are plenty of Dealers and businesses that make good money without using scumbag tactics. Dealers CHOOSE to use these tactics. they choose to pay their sales people commission and count on the hungry dog syndrome to drive the salespeople to sell.

yes consumers play games to but someone has to break the cycle. Today with CC or APA and the internet customers are more informed than ever. The dealers declared war years ago with their tactics. Consumers had little way to fight back. Now its coming around. The dealer started beating people with sticks and now consumers are coming in armed with guns (invoice prices etc.)

The example above is a scumbag dealer tactic. The salesperson is really just the messenger.


Offline UmroAyyar

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Re: Car Salespeople... Scum of the Earth?
« Reply #12 on: March 22, 2006, 08:50:39 am »
I wouldn't call them scum, they are not criminals. Its more of the consumer's responsibility to make a informed decision. If you don't like the methods employed by particular salespeople, you don't have to buy from them. I went through 2 dealerships when I was looking for my car. I was treated in the similar manner as said in the first post. I didn't have a good feeling, I moved on to the second one. It took me less than 2 hours to drive away with the car (I wasn't informed or anything), seemed like a fair deal and I didn't overpay, I paid market price for the car.

I have no sympathies for the car salesmen, they are doing their job whichever means they like to use, some not quite ethical or fair. But its their job to make a sale and its the consumer's job to be informed. My sympathy is with my money.
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Offline johngenx

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Re: Car Salespeople... Scum of the Earth?
« Reply #13 on: March 22, 2006, 08:52:49 am »
...I place the blame for scummy behavior almost 100% on the dealership.

You nailed it.  The dealership creates the entire process and environment.
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Offline Bullet Blue

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Re: Car Salespeople... Scum of the Earth?
« Reply #14 on: March 22, 2006, 08:58:08 am »
I gotta say, I'm having trouble with that list. In what sense are we considering these professions trusted? Truested with what? Not taking your money? Saving your life? Keeping your personal secrets secret? Comparing a profession like a car salesman, or even a salesman in general to someone who's duty it is to protect you seems kinda like apples and oranges to me. Policemen firefighters etc are there to protect and serve. The salesman at footlocker is there to sell you product and make commission.  How can you even compare the two? With politicians and salesmen, YOUR money is involved. Of course there will be a caution flagged raised when dealing with them, that's just Human nature. Firefighters police etc are there to offer aid and protection. Do I trust a firefighter to give me a good deal on a Volvo? No, not really, it's not his job. Do I trust a car salesman to save my life in a fire? No, not really, it's not his job.

They both offer a service, but in very different ways.
« Last Edit: March 22, 2006, 09:03:46 am by Bullet Blue »

Offline Panzer

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Re: Car Salespeople... Scum of the Earth?
« Reply #15 on: March 22, 2006, 09:08:20 am »
I have to agree with both Snowy and B2: you can sometimes get a bad apple that'll ruin the batch and not all salesman are scum.  We've 2 Subie dealerships in Ottawa (plus the one in Gatineau).  The Ogilvie salesperson was a top-notch super professional and knew his vehicles inside out.  The Westboro guy had to ask questions to his superior/co-worker more than half the time and knew less about the car than I did.  I ended up buying the car at Westboro because they gave me a good price but, to this day, I feel bad about not giving the good salesman at Ogilvie the sale.

Strangely enough, the service departments are reversed: the Ogilvie one may have an excellent Master Tech but the guy behind the counter is arrogant and non-helpful.  As for the Westboro place, I find their staff very polite, courteous and their mechanics competent so that's where I take my car for service.

Offline dorin

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Re: Car Salespeople... Scum of the Earth?
« Reply #16 on: March 22, 2006, 09:40:40 am »
I gotta say, I'm having trouble with that list. In what sense are we considering these professions trusted? Truested with what? Not taking your money? Saving your life? Keeping your personal secrets secret? Comparing a profession like a car salesman, or even a salesman in general to someone who's duty it is to protect you seems kinda like apples and oranges to me. Policemen firefighters etc are there to protect and serve. The salesman at footlocker is there to sell you product and make commission.  How can you even compare the two? With politicians and salesmen, YOUR money is involved. Of course there will be a caution flagged raised when dealing with them, that's just Human nature. Firefighters police etc are there to offer aid and protection. Do I trust a firefighter to give me a good deal on a Volvo? No, not really, it's not his job. Do I trust a car salesman to save my life in a fire? No, not really, it's not his job.

They both offer a service, but in very different ways.

I think it's trusted to tell the truth.  Like it or not, salespeople in general are perceived to be willing to lie in order to make a sale.
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Re: Car Salespeople... Scum of the Earth?
« Reply #17 on: March 22, 2006, 10:04:30 am »
If this has been posted before, sorry.

http://www.edmunds.com/advice/buying/articles/42962/article.html

I have a cousin who is a car salesman who is not a 'scum'.

Offline y2chuck

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Re: Car Salespeople... Scum of the Earth?
« Reply #18 on: March 22, 2006, 10:06:28 am »
I agree with 84im...there's good and bad in all professions.

Out of 7 car purchases, it's probably a 50-50 split in good/bad sales people. 

Some of the worst were:

1) 18 yrs old looking at a Pontiac Firefly.  First thing sales person said to me was "hi, how much do you plan on putting down on your purchase today?"

2) a few years ago trying to test drive a Vibe when they came out, 3 seperate dealers refused to let me test one and told me I'd have to just buy it if I wanted one.

3) a few years ago checking out a WRX when they first came to Canada, sales guy insulted my current car and everything else I was cross shopping.  He was right (said my saturn was a piece of crap
compared to the WRX), but still, not a great sales tactic.

4) suprisingly, the Mazda dealer where I actually bought my 6 from.  The guy couldn't care less if he sold me the car, he said if you don't like it, don't buy it, the car will sell itself.  He also gave me a final deal and said (in a nice way) he didn't want me wasting his time if I wasn't serious about buying.  He was a cool guy, just very blunt.

some of the best:
1) checking out a Monte Carlo a few months before our lease was up on the Saturn.  Sales guy was awesome, really cool, offered to pay my last remaining 3 lease payments to get me into it, but alas, it was just too much $$$ at the time as I wanted the SS but couldn't afford it.

2) checking out a G6 last year before getting the 6.  Best sales guy I've ever met.  I told him I always like the Grand Prix but thought it was outta my price range so he said, "well, lets go drive one, who knows, you might not even like it."  After the test drive he asked what my price range was, I told him about 350/month and he said, he didn't think it was possible with my trade but he'd check.  Came back and said it wasn't possible unless I was comfy with a higher payment and if I wasn't comfy with it, he wouldn't bother working something out.  this guy knew everythiing about the G6 and all it's competitors.  Even admitted that the 6 was a great car.  It was weird, I actually felt kinda bad for the guy when I went elsewhere.

3) all our saturn purchases/leases.  The price was the price, no pressure, just the way it should be.

sorry to hi-jack the thread, what are some of your experiences?
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Offline gta_driver

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Re: Car Salespeople... Scum of the Earth?
« Reply #19 on: March 22, 2006, 11:03:31 am »
Couple of things I've learned about automotive negotiating in my experience which have helped me are:

Show up with a dossier full of information about the vehicle you are interested in buying, including things likes reviews, sales data, invoice price, etc. In my experience a lot of sales people are intimidated by informed buyers.

Dress like your someone important. Appearance can play a big part in negotiations.

Sales people will try to take control of the negotiating by being your "friend". Be friendly but distant.

Stay firm on your offer. I never waver. I know what I want to pay and I stay within a narrow range of numbers.

If you really want a particular vehicle tell the dealer you are prepared to go to every dealer in that region to get the best price and if they value your business, it is their best interest to present you their best price.

Some salespeople like to use the sympathy line "I'm not making money on this deal" or some variation. My retort is "How is that my problem". Usually that' something they are not expecting to hear.

I go into all negotiations always prepared to walkaway, even if I really want that particular vehicle. I never tip my hand. If you show that you really want a particular vehicle, sales people will try to squeeze every cent out of you.

I'm someone who loves to negotiate. I always like to go alone(or with another lawyer) the more difficult the sales person the better. I use various tactics that I learned earlier on in my life in both law school  the court rooms and the legal back rooms which I employ to take control of the negotiating situation. I always put the onus of pressure on the sales person and/or manager to close the deal to my satisfaction.

Generally sales people remember me from a prior dealing and usually give the best price within the open of negotations.

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