I arrived at Steelcase around 5pm yesterday. The showroom was crowded and there was a line-up 8 people deep at the counter. I took my place at the end of the line to begin my arduous wait. Thankfully it didn’t take long before I was speaking with the guy at the counter but his news wasn’t what I wanted to hear,
“Come back tomorrow. It’s too late in the day and we are not taking any more cars.”
It was late in the day, 5pm or I guess 5:15pm since I stood in line….. but to me the answer no is just the starting point of negotiations. So I smiled and acknowledged the hard work they have put in this week and explained that I had driven very far. This was met by a lengthy prose describing how others from further parts of the GTA had previously been turned away.
He’s playing hard ball I thought; time to take out the big guns. There is only one thing I can offer to a group of guys. The only thing that could possibly sway their decision……..I took a deep breath, brushed the hair from my face, dabbed fresh lipstick on and smiled big and made the offer they couldn’t refuse…”I’ll buy Tim Horton’s for everyone?”
On any normal day the offer of a hot timmy’s coffee and fresh apple fritter would convert the Pope to Anglican, but these guys weren’t budging. Apparently they wanted something else, something that every hot blooded male Canadian wanted after a long hard days work …..a plate full of food and a beer.
Luckily all it took were a few more smiles and a sultry glance and they consented. I handed over my keys and in 3 short hours my brand new Gislaved NorFrost III were on my car.
Michelle
p.s The Steelcase guys, Dave, Jim, Steve, are the best. It has been a tough week for them and their crew…and from what they tell me the craziness is going to last for another 6 weeks. Hats off to them for maintaining a friendly and professional attitude after working 12-14 hours straight and providing excellent service.