But you know, they give awesome service, and Norrie has won awards for customer service. They are an awesome bunch, know their stuff, and treat the customers really, really well. Compare with the Toyota dealer, which is a nice building, and the service writers are clueless, and treat customers like crap.
I'd much rather be treated well by people who know their stuff, in an environment that reminds me of a friend's place, than to be treated like crap by a gang of idiots, in a place shiny and glitzy.
My 2006 Impreza is now an orphan. The local dealer (Kingston, ON) claims that Subaru has been leaning on them to invest more than $2 million to build a new building out in the western 'burbs, to compete with the big glass showrooms recently built by Honda and Toyota. He's going to give up the franchise and become a used car/service garage rather than trying to expand in the present climate. Can't say as I blame him. It seems insane timing, not to mention the fact that banks don't lend money anymore.
I liked the sales staff (non-Herb Tarlick) and service (competent and honest). From personal experience and stories from others, both are unusual for new car dealers in Kingston.