You would think that with their name, they would be pretty knowledgeable when it comes to tires

As others, I would avoid them like the plague. Even oil changes have been a challenge for them. I quote" I can't change your filter because it is too hard to take off. It was tightened too much." I had to loosen it myself with my hands only, because they did not have a wrench that could get into a tight spot. Another time, I needed a couple of tires for my Jetta, and they had P600's for sale, so I snapped up the last 2 they had for $85 each all installed. When I noticed that the tech was not replacing the valve, and did not take the balancing weights off I was told "we try them this way, and sometimes the balancing is acceptable. Don't worry, if the valve leaks in the next 3 months, we will replace it for free." Lucky I have a PHd in patience, and
calmly ripped off the weights and valve in front of his eyes.
I would only consider their tires if I was trading in a car in a while, and did not want to spend good dollars for the short time needed.
One thing I have noticed though is that they take a lot of lead. No Saf, not bullets to make them flat, but weights to balance. I almost get the impression that the manufacturers are able to offer the lower price to CT because they reduce the quality control component, and more tires get through. I wonder if any safety related rejects get through?
Any one else notice this?