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Author Topic: Infiniti G35 Sedan  (Read 3610 times)

winds2

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Infiniti G35 Sedan
« on: December 14, 2002, 05:03:43 pm »
 G35 sedan purchased from Kelowna Infiniti, Kelowna BC
Excellent car, tight, superb fit and finish. First service was for oil change, windshield replacement(small pebble took out very thin windshield), small defrost vent rattle.

Tech apparently damaged electronics in dash, beginning
a lenthgy ordeal that is still not resolved as we near 5 weeks. Car was returned after 3 weeks, dirty, grease on carpets, mats, glass, and headliner. Paint on entire vehicle visibly damaged from improper washing. New rattles in dash, and/or A pillar. Car sent back, and Infiniti Canada notified on 3 Dec. 02. Haven't heard a word back from them since even though they promised to get back to me immediately.

Dealer is attempting to polish out scratchs, and return the car to the condition that it went to them in. The Infiniti experience in my case has so far been terrible.
Although an excellent car, my advice is to pick your dealer very carefully. As a result of this experience I will not purchase another Infiniti. Also evident that Infiniti Canadas Customer satisfaction statement is merely words. Back to Volvo or Acura again  I guess!
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Offline inco

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Infiniti G35 Sedan
« Reply #1 on: December 15, 2002, 06:56:17 am »
 As frustrating as it is, the dealer is causing the problems and not the manufacturer.  

Perhaps Infiniti should have you take your car to Vancouver for service?

They (Infiniti) are probably not happy with the dealer either and I suspect they can't do much about it right now.
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Offline ovr50

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« Reply #2 on: December 16, 2002, 08:27:49 pm »
 winds2 - that's too bad you have bad luck with the dealer re: your G35. The G35 sedan/coupe seem like great cars. I live in Kelowna also and had a Maxima SE from 1992 to 1996. It went to Kel. Nissan/Infiniti for all service, and I never had any trouble at all. In fact, I found them quite good. However, they are in the new store now (should not affect anything) and, I believe, they are under new owners about 2 or 3 years ago. Anyway, hope you get everything resolved to your satisfaction so you can enjoy your new car again.
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Windz2

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Infiniti G35 Sedan
« Reply #3 on: January 18, 2003, 05:06:53 pm »
 Update to G35 Infiniti Experience. To 18 Jan. 03, Kelowna Infiniti Nissan has continued to draw out this unpleasant service/damage incident. At least 2 attempts have been made to polish away the paint damage with no success.  The owner Rick Sentes apparently " doesn't want to loose any money", to correct this dealer caused damage according to his sales manager.  Infiniti Canada is not interested as it is a dealer problem/error.

Phone calls, and e-mails go unanswered. Have asked repeatedly how this damage, and attempted repairs to the paint effects my factory warranty. No response so far.  Obviously this company has no customer service skills, and wishes me to  take my damaged vehicle and just go away. So I suppose thats what I'll do.  I'll take my highly depreciated new car,trade it in for another brand,
take the loss and make it a life long committment to never forget how I was treated by Kelowna Infiniti, and Infiniti Canada. Never again will I consider the purchase of a Nissan or Infiniti. I'll make a point out of relaying my Infiniti Experience to anyone who'll listen. In a gesture of my gratitude for this most excellent experience,I will chronicle this entire incident.  Copies will be sent out to all major car magazines, consumer groups, auto industry associations, etc.  

If anyone ever comes across the "Infiniti Customer Satisfaction" statement in their brochures and/or web site, its worth a read, bearing in mind these facts.  What a Joke!

As a repeat customer of Nissan, and this dealership (prior to new ownership)I am totally appalled by this entire incident.  Thanks Garnet Scheinbein, Rick Sentes & Kelowna Infiniti its been an experience for sure.
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Offline mike_c

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Infiniti G35 Sedan
« Reply #4 on: January 19, 2003, 01:05:01 am »
 Sad story!
Don't forget to go to the local media as well, newspaper, radio station, even TV station. The local media will do damage to the reputation of the local dealership.I would even write a letter to Infinti and the local dealer stating my intented actions regarding this incident. I would also go to small-claims court, file a claim again the dealership. Can 't let them off hook that easy.
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Offline inco

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« Reply #5 on: January 19, 2003, 10:48:18 am »
 Don't walk away from it and trade your car and lose even more money. Fight back.

Mike mentioned the papers and TV  - use them, write letters etc.

There are help columns and tv shows like Goldhawk on CTV. Contact them..

If nothing else you will shame the dealer into doing something and perhaps get Nissan/Infinti upset enough that they will force the dealer to fix the problem he caused.

I'm sure they are not happy about it either, but since it is a dealer problem and not a manufacturing defect, their hands are a little tied.
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Maxheadroom

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Infiniti G35 Sedan
« Reply #6 on: January 19, 2003, 03:30:02 pm »
 Don't give up. This dealership deserves a fight. What a horror story.

I have seen someone standing in front of dealerships on a saturday afternoon holding a sign say "Treated unfair!!" or something to that effect. Got my attention.

A dealer's reputation is very important. They would be fools to not see the possible damage this could cause them.
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G35

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Infiniti G35 Sedan
« Reply #7 on: August 16, 2003, 10:09:28 pm »
 Sorry to hear the story winds2.  I have a G35 and it has been a great car (so has the dealer).  I had the same kind of thing happen to me with a Mazda dealer.  Finally Mazda made it right.  Hopefully Infiniti will do the same.  Good luck!
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17el

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Infiniti G35 Sedan
« Reply #8 on: August 18, 2003, 12:46:57 am »
 Windz2....Better Business Bureau is another place to take your beef.  

Reputation is a powerful thing....all it takes is one mishap and it's all gone.  Set up a website.  I ran into a site a little while ago about how a Mercedes dealership screwed one of their clients.  This client set up a site that lists all the issues that he/she had with his/her ML20 and the dealer's response to each.  The site even had scanned images of the invoices of how much the dealer charged for fixing the problems etc.  But the television/radio media is very powerful.  Mainstream and those investigative reporters are always looking for a juicy story.
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Offline ovr50

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« Reply #9 on: August 18, 2003, 03:27:08 pm »
 We've dealt with this particular complaint previously. If it looks like a duck, wlaks like a duck and quacks; it isn't necessarily a duck!!!
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Sterling

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Infiniti G35 Sedan
« Reply #10 on: August 18, 2003, 08:57:13 pm »
 Don't expect local news types to get too excited especially if the dealership advertises with that outlet. Unless the actions are clearly criminal I doubt any news outlet would go after a major advertiser.
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Offline safristi

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« Reply #11 on: August 19, 2003, 11:55:47 am »
 Hey over50 you been having Duck Foot Soup.....yer poor duck "wlaks" like a duck and quacks ,he's trying ta tell you he's Ducyslexic
get him to a speech therapist pronto ..or failing that a podiatdruck.....:)
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THERE IS NO CURE FOR "LOTUS"......ONLY TREATMENT.....

Offline ovr50

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« Reply #12 on: August 19, 2003, 12:08:15 pm »
 Saffy - fingers do the walking - brain (???) ahead of reality - must be Daffy, not Donald.
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Offline dberns

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« Reply #13 on: August 22, 2003, 03:07:48 pm »
 Winds2,

Whatever happened with this story?
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Raceral

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Infiniti G35 Sedan
« Reply #14 on: September 02, 2004, 10:13:21 pm »
What about lemon laws? In the states they have lemon laws that says the dealer has to buy the car back if they are negligient or if the car has an unusual amount of garage time, do we have anything similiar?( hummnn probably not)
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Offline ovr50

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« Reply #15 on: September 02, 2004, 10:33:42 pm »
Raceral - this story is over one year old (and last post over one year also). There was two sides to this story and it doesn't matter what the outcome was on this site - Winds was unhappy but the fault wasn't quite as clear-cut as it was stated by the poster. Probably should just let this topic die of old age.
Incidently, I saw Winds car on the street about a year ago. Has a vanity plate IIRC.  

(Message edited by ovr50 on September 02, 2004)
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