Toronto, Ontario – Information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP), which helps to settle disputes between consumers and auto companies, is now available online in a variety of languages, including Arabic, Cantonese, Inuktitut, Italian, Korean, Mandarin, Polish, Portuguese, Punjabi, Russian, Spanish,Tagalog, Tamil, Urdu and Vietnamese.

The website can be found at CAMVAP.

“This multilingual information will help many Canadian residents better understand the availability of CAMVAP and how to access this important consumer dispute resolution program,” said James Savary, chair of CAMVAP’s board of directors. “While our services are provided in English and French, the multilingual information will give consumers basic information about whether CAMVAP may be available to them. Then, with the help of friends or through community language services, contact can be made with CAMVAP. Many consumers have gone through our arbitration service using friends, relatives or agents to help them bridge the language gap. Enabling consumers by getting the information to them in the first place is the goal of this initiative.”

CAMVAP covers allegations of defects in vehicle assembly, and the application or administration of the manufacturer’s new-vehicle warranty. The program includes vehicles from the current model year plus four model years (currently 2009 to 2005) that have travelled less than 160,000 kilometres.

 

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