Torrance, California – Toyota has opened two new product quality field offices in the U.S., enhancing its ability to detect, analyze and respond to customer and quality issues in the field. The new offices are in Houston, Texas and Jacksonville, Florida.
“These offices were opened as part of Toyota Motor Corporation president Akio Toyoda’s six-point action plan to improve global quality and improve communication flow throughout the company,” said Gary Smith, quality assurance and technical support corporate manager. “They not only provide a direct link between the customer and Toyota’s design, quality and manufacturing organizations, but also enable Toyota to respond to customer issues quickly and effectively.”
The company already has offices in New York and San Francisco, and has scheduled another to open in Denver, Colorado by the end of the first quarter of 2011. Each office is staffed with three to five Toyota engineers and has a dedicated area of research. The Jacksonville office will focus on heating, ventilation, air conditioning and driveability, while the Houston office will research trucks and chassis components. The New York office researches cold-weather performance and road salt corrosion, while the San Francisco office studies hybrid and alternative fuel systems. The Denver office will look at SUVs and high-altitude vehicle performance.
In addition to dedicated research, the offices also respond quickly to identify customer concerns within their geographic regions.