Torrance, California – Toyota will expand its number of product quality field offices, adding offices in Toronto and Calgary, along with one launching this month in San Francisco and three more in the U.S. over the next 12 months.
The new offices will result in a total of seven offices across North America, including one already established in New York.
Staffed by technical and engineering specialists with expertise drawn from across Toyota’s global operations, the field offices enhance the company’s ability to detect, analyze and respond to customer and quality issues in the field.
Placement of the offices is intended to investigate specific field quality issues related to unique regional, geographical or environmental conditions in each area. The New York office was developed to investigate vehicles in cold-weather conditions, while the new San Francisco office will focus on hybrid vehicle systems and durability, capitalizing on the high concentration of these vehicles in the California market.
The Toronto and Calgary offices will focus on extreme seasonal temperature changes, high road salt usage, and unique vehicle operating conditions.
The company is currently evaluating opening additional offices in Florida, to focus on heating, ventilation and air conditioning (HVAC), plus driveability; Texas, to concentrate on trucks and chassis components; and Colorado, to study high-altitude performance and SUV models.