Torrance, California – Toyota has expanded the number of readout devices for event data recorders (EDR), the so-called “black boxes” that record specific information in the event of a crash or airbag deployment, including four for Transport Canada. The company will have 150 devices in North America and is training internal and field staff on their use.
The new units, along with other diagnostic tools, will be used to assist in crash investigations and, where appropriate, the evaluation of reports of unintended acceleration where there was impact or vehicle damage.
“By increasing the number of event data recorder readout devices and training more staff across the country, Toyota is better prepared to respond to customer concerns quickly and address their needs more effectively,” said Steve St. Angelo, Toyota chief quality officer for North America. “We have delivered on this pledge to our customers and to Congress as we continue working hard to set a new standard of customer care at Toyota.”
Toyota has delivered ten devices to the U.S. National Highway Traffic Safety Administration (NHTSA), along with four EDR readout units and supporting software to Transport Canada, which will allow these agencies to conduct their own data retrieval from EDRs in Toyota and Lexus vehicles during investigations. Until recently, Toyota had only one prototype tool to extract EDR data in the U.S.
The company is also developing new policies and procedures for responding to direct customer requests for EDR readouts and data, and plans to transition to a commercially-available EDR readout device and software package ahead of a 2012 federal deadline for automakers regarding data capture and data accessibility.