April 4, 2002


Toyota Canada to reimburse owners who have ‘oil sludging’ problems

Toronto, Ontario – Toyota Canada and Toyota Motor Sales U.S.A. announced yesterday that they will cover repair costs and incidental expenses for Toyota and Lexus owners who’s engines have experienced ‘oil sludging’, a condition caused by the long-term effects of changing oil at intervals longer than factory recommendation.

The repair program covers 1997 through 2002 Toyota and Lexus vehicles equipped with 3.0 litre V6 or 2.2 litre 4 cylinder engines. Toyota said it will cover the cost of repairs for a period of eight years from the date of first sale or lease without a mileage limitation. In addition to the costs of repairs, reasonable incidental expenses, such as car rental, and other out-of-pocket expenses will be covered.

“Although there has been a lower incidence of these maintenance problems in Canada compared to the U.S., Toyota Canada feels that it is important that Canadian customers receive the same benefits as their American counterparts,” said Stephen Beatty, Vice President of Corporate Affairs.

Today’s announcement builds on a program introduced in February. At that time, Toyota noted that in modern high performance engines, regular maintenance is more important than ever. If oil changes are too infrequent, the oil may break down, forming sludge while losing its lubricating properties, leading to increased engine wear and possible failure. Oil sludging may occur in any make or model of vehicle if regular maintenance is not performed.

“We have not seen the same frequency of this problem in Canada compared to the U.S. for a number of reasons,” added Toyota spokesperson Beatty.

TCI has provided a comprehensive easy to follow maintenance menu with every new vehicle sold since the ’94 model year. Based on Canadian climate, driving habits and conditions, this menu requires maintenance equivalent to the U.S. severe usage interval. When combined with the higher service
retention factor for Canadians, 65% of who return to their franchise dealer for service, this contributes to a lower percentage of maintenance-related problems for Canadians.

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