Ottawa, Ontario – Executives from Toyota Canada have appeared before the House of Commons to describe their contribution to the Canadian economy and to outline the detailed process of identifying issues with products and recalls.
Also appearing before the Standing Committee on Transportation, Infrastructure and Communities were executives from Toyota Motor North America and Toyota Motors Manufacturing Canada. The executives confirmed that Toyota has no evidence of unintended acceleration caused by a fault in the electronic throttle control system found on some models.
Toyota Canada managing director Stephen Beatty described Toyota’s product servicing approach, based on a system called Early Detection Early Resolution (EDER). The system is enhanced in Canada with a data-sharing agreement between Toyota and all Canadian Toyota and Lexus dealerships. “This process actively looks for issues, not just related to safety, but covering all aspects of the Toyota ownership experience,” Beatty said. “This single, tightly-integrated, industry-leading system means that we can review and query all unusual service patterns. An additional system automatically alerts us to any unusual warranty activity. Together, these systems allow us to quickly detect potential problems in our vehicles.”
Additional measures include Toyota field engineers in North America who go on-site to investigate issues raised by Toyota customers or by investigations by Toyota or regulators such as Transport Canada; a dedicated team of field engineers in Canada in winter months to rapidly identify potential problems related to the climate; and a requirement that when an issue is identified, Toyota takes action.
Beatty also addressed speculation that unintended acceleration may be a result of a defect in the electronic throttle control system, saying that every Toyota and Lexus vehicle with the system is equipped with multiple failsafes that reduce or shut down engine speed in the event of a malfunction, rather than allowing the vehicle to accelerate unintentionally.
Toyota’s executives also told the Committee that the company’s Canadian facilities are able to produce more than 420,000 units annually and directly employ almost 7,000 workers, as well as doing business with more than 78 suppliers in Canada.