June 26, 2006
Toyota and Honda top J.D. Power Customer Satisfaction Study in France
Paris, France – Toyota vehicles ranked highest for customer satisfaction in three of six individual segments, while Honda led the industry overall as the most satisfying brand to own among buyers in France, says J.D. Power and Associates. BMW and Peugeot also ranked highest in their segments.
The study, now in its second year, measures vehicle quality and reliability, vehicle appeal, ownership costs and service satisfaction.
The top vehicles in each segment were the Toyota Yaris (small car), Toyota Corolla (lower medium), Honda Accord (upper medium), Peugeot 607 (executive/luxury), Toyota Corolla Verso (MPV), and BMW X5 (SUV).
In overall customer satisfaction, BMW followed top-rated Honda. Toyota, Volvo, Audi, Ford, Mazda, Skoda, Renault, Citroën and Mercedes-Benz all performed above the industry average. Although French nameplates received just one model award, they made significant strides in 2006, with the Citroën Berlingo, Peugeot 406, Peugeot 607, Peugeot Partner and Renault Clio placing among the top three in their respective segments.