Toronto, Ontario – Call centre workers at the 407 ETR toll road highway in the Greater Toronto Area are on strike following rejection of a contract proposal.
The workers are members of the Canadian Auto Workers Union (CAW), which said that the proposal “did not fully address concerns around wage improvements and stronger job classification language.” They handle customer inquiries, billing, registrations and other job duties.
“This employer has created a situation where two sets of workers are performing essentially the same tasks at different rates of pay,” said Deb Tveit, assistant to the CAW president. “The animosity this has created has reached a boiling point for our members.”
407 ETR said that during the strike, customers can use self-serve options on its website at 407ETR to make payments, change addresses, view bills, order transponders or register for billing. The call centre and service centres will operate with reduced service and hours, and wait times may be longer.
The CAW said that 407 International Inc., the parent company of the highway, recently announced year-end 2011 profits of $128 million.