Detroit, Michigan – OnStar will not maintain a data connection to customers’ vehicles if the service is cancelled, reversing a proposal to its terms and conditions announced previously. The company recently sent emails to customers telling them that effective December 1, 2011, their service would change so that data from a customer’s vehicle would continue to be transmitted to OnStar if the service was cancelled, unless the customer asked for it to be shut off.
OnStar said that if it ever offers the option of a data connection after cancellation, it would only be if a customer opted in for the service, and the company would honour customers’ preferences about how data from the connection is treated.
OnStar said that maintaining the data connection after cancellation would have allowed it to provide these former customers with urgent information about natural disasters and recalls affecting their vehicles, and would have helped in planning future services.
“We realize that our proposed amendments did not satisfy our subscribers,” said OnStar president Linda Marshall. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than six million customers.”