Westlake Village, California – Michelin has ranked highest for original equipment tires in a new U.S. study by J.D. Power and Associates.
The study also found that tire satisfaction among owners of domestic and European vehicles has increased during the past three years, while tire satisfaction among owners of Asian vehicles has remained largely unchanged.
Among owners of domestic vehicles, satisfaction with the original equipment tires has increased to 682 points on a 1,000-point scale for 2011, up from 659 in 2009. Among owners of European vehicles, satisfaction increased to 698 from 689, but among owners of Asian vehicles, satisfaction declined by one point between 2011 and 2009. Tire satisfaction among owners of Asian nameplate vehicles is well below average in all segments except for luxury.
Satisfaction within each of the four segments of luxury, passenger car, performance sport and truck/utility is measured by examining tire wearability, tire appearance, traction and handling, and tire ride. The rankings are based on owner experiences with their tires after two years on the road.
Michelin ranked highest in all four segments, performing particularly well in wearability in the luxury, passenger car and truck/utility segments, and well in tire ride in the performance sport segment.
The study also found that owner-reported problems with their tires have decreased to 84 problems per 100 vehicles, compared with 88 problems in 2010. The report is based on responses from more than 26,000 new-vehicle owners who purchased a 2009 or 2010 model.