September 13, 2007
Michelin ranks highest in J.D. Powers’ tire survey
Westlake Village, California – Michelin ranked highest in customer satisfaction among original equipment (OE) tire manufacturers in all four segments studied, according to a new report from J.D. Power and Associates.
The study measured overall customer satisfaction with OE tires in luxury/sport, mass-market/non-luxury, pickup/full-size van, and SUV. Within each segment, factors included wearability, appearance, traction, ride and handling. The rankings were based on owner experience during the first year of ownership.
Michelin ranked highest and well above the industry average in each segment, and performed particularly well in all segments on all five factors; it also marked the fourth consecutive time Michelin ranked highest in the luxury/sport and SUV segments, and the third consecutive time within the pickup/full-size van segment.
Among problems experienced, customers cited slow leaks, vehicle pulling to the left or right, and road hazards and punctured as the most frequent problems.